Achieved a 90% response automation rate and a 60% reduction in workload! Supporting operators to focus on important tasks.
"CloudDial" is an AI call center that operates 24/7, providing initial responses and automatically classifying and forwarding requests to reduce the burden on operators. It also features multilingual support and real-time interpretation capabilities, allowing operators to focus on important cases. Furthermore, by visualizing and analyzing operational data from call history in real time, it enables effective operational improvements. [Features] ■ 24/7 Initial Response: AI handles initial responses 24/7, allowing for immediate acceptance of customer requests. ■ Automatic Classification and Forwarding: AI automatically classifies and forwards requests, reducing the burden on operators and allowing them to concentrate on important cases. ■ Multilingual Support: The real-time interpretation feature enables the automation of multilingual customer support. *For more details, please download the PDF or feel free to contact us.
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【Other Features】 ■ AI Call Engine: Real-time response as an AI PBX that "listens and speaks" like a human, supporting automatic summarization and multilingual interpretation. ■ Visualization and Analysis of Operational Data: Various operational data, from call history to AI and IVR, can be visualized and analyzed in real-time, enabling effective operational improvements. *For more details, please download the PDF or feel free to contact us.
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【Uses】 ■ 24-hour reception support and automation ■ Automation of reminders and follow-ups (AI auto-calls) ■ Multilingual customer support ■ Automatic notifications for logistics and delivery schedules ■ Efficiency improvement for outbound (sales and follow-ups) ■ AI automatic sorting from primary reception (IVR) *For more details, please download the PDF or feel free to contact us.
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Company information
Our company is a startup specializing in the development of communication systems such as WebRTC and CTI. Our engineers have many years of experience in communication systems and large-scale transaction processing, providing high technical expertise and a flexible development structure to support our customers' businesses. We offer AI call centers, AI voice recognition, and WebRTC platforms. Please feel free to contact us for inquiries regarding implementation, OEM, and various solution development.
