Wide-ranging implementation results regardless of industry or business type! Proprietary cloud-based CTI.
"CT-e1/SaaS" is a cloud-based call center system that offers a rich set of standard features necessary for practical use, high customization capabilities made possible by in-house development, and attentive support from development engineers. We provide the functions required in contact center operations as "standard features." You can use the necessary functions without worrying about additional fees. Additionally, our security measures are comprehensive. We achieve high availability through redundancy and disaster recovery. 【Features】 ■ A variety of functions are pleasantly included as standard equipment ■ High operational flexibility with free customization and configuration ■ Outstanding cost performance ■ In-house completion from development to proposal to operation ■ Widely adopted by major companies, among others *For more details, please download the PDF or feel free to contact us.
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basic information
**Functions** ■ Features that connect with customers ACD (distribution)・IVR (voice scenario)・waiting calls (call queuing)・ waiting calls (call queuing)・non-call control, etc. ■ Features that connect with peripheral functions CRM integration・IVR integration・smartphone client version・existing PBX integration・SMS integration, etc. ■ Functions that support operations operational status monitoring・seat map・dashboard・reports, etc. *For more details, please download the PDF or feel free to contact us.*
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Company information
Our company provides a cloud-based call center platform, CT-e1/SaaS, with the hope that call centers and support centers, where companies can directly hear the voices of their customers, can be utilized more conveniently for both businesses and customers. Our service is based on a CTI platform with many years of proven experience, utilizing technology developed in-house, and has been confidently adopted by many companies.