Nihon Denshi centrally manages approximately 40,000 product information items using PIM/DAM.
Revamping the after-sales service system! Achieving the provision of fresh and comprehensive information.
Japan Electron, a long-established manufacturer of electron microscopes, faced challenges in providing easy and speedy information linked with various systems such as e-commerce sites and field service systems. They introduced Contentserv as a user-friendly PIM/DAM tool. This resulted in significant achievements, including bulk updates of information related to 40,000 parts and the provision of fresher and more comprehensive information for their e-commerce site. [Content Overview] - Revamped the after-sales service system, which serves as the front for customer service. - Sought a PIM/DAM tool that could be easily utilized at a realistic scale. - Collaborated with Exa, who joined the project from the construction phase, to solve technical challenges. - Contributed to groundbreaking improvements in operational efficiency and customer satisfaction. *For more details, please refer to the PDF document or feel free to contact us.*
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Centric PXM (formerly Contentserv) integrates multiple capabilities—including Product Information Management (PIM), Digital Asset Management (DAM), supplier onboarding, and multi-channel syndication—into a single unified platform. It centralizes product information scattered across internal and external teams, ensuring that accurate, up-to-date data is delivered consistently across every sales channel. In 2023, we strengthened our portfolio with the strategic acquisition of Shoppingfeed, a leading provider of product feed management and marketplace integration solutions. In March 2025, we joined Centric Software, a Dassault Systèmes company, becoming part of the industry’s most advanced product concept-to-commercialization platform.
