Streamline operations by outsourcing after-sales support services 24 hours a day, 365 days a year!
Outsourcing after-sales support for our products to alleviate labor shortages and improve operational efficiency! We will propose a support system suitable for your company.
After-sales support services are often regarded as a "cost" for companies, but we always keep in mind that our operations create added value, going beyond mere phone reception and agency services. Our company has been primarily focused on after-sales support for computers, smartphones, and home appliances, but leveraging the knowledge and experience we have cultivated over the years, we have also actively expanded our support services to include IoT products such as home storage batteries and robots in recent years. We aggregate and analyze the inquiries we receive and regularly report on trends in inquiries and customer needs. Providing after-sales follow-up services, especially during busy weekdays, as well as on holidays and at night, is a significant burden. Our company, as a professional in customer support, contributes to maximizing your internal resources and enhancing customer satisfaction through the operation of support windows. If you are facing challenges with the support services for your own products, please feel free to consult with us. We will flexibly design our services according to your business requirements and operating hours!
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basic information
We provide outsourcing services centered around a call center, operating 24 hours a day, 365 days a year. We are capable of handling call center support as well as on-site support across the country. Please feel free to contact us as we can accommodate the following services regardless of the product. Inbound (Receiving Calls) - Technical support for computers, smartphones, etc. - Product inquiries and customer support - Order reception and processing Outbound (Making Calls) - Market research (phone and online surveys) - Sales promotion - Telemarketing - Confirming customer intentions Back Office Operations (Administrative Tasks) - Alert monitoring and initial response - Scheduling client visits and report acceptance - Sending postcards and direct mail - Assigning visiting workers Project Management System Development When accepting projects, we will create a dedicated response record system for clients as needed.
Price information
Prices may vary depending on the nature of the services, so please feel free to contact us. We can accommodate small-scale requests, such as a few cases per month, with flexible and cost-effective solutions.
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Applications/Examples of results
Main Business Achievements 【Technical Support】 - Personal and business computer support (peripherals), smartphone, and home appliance support - Software (security, PC monitoring, etc.) support - Home printer support - Cloud security support - Programming robot support - GIGA School device support - ICT class support for a certain university's distance education department - Electronic money payment terminal support - Recall product exchange reception - Smart home customer support - Home storage battery customer support - Solar power generation customer support - Kitchen equipment customer support 【Help Desk】 - Membership registration services - Restaurant reservation reception agency - Phone reception agency (night and holidays) - Kitting, logistics, and on-site installation setup - Vaccine appointment reception 【Outbound】 - Sales appointment acquisition - Regular inspection follow-up - Seminar invitation - Water server installation promotion
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Company information
Our call center, operating 24 hours a day, 365 days a year, supports your business! For over 10 years, we have been entrusted by major companies to provide after-sales support for computers, smartphones, home storage batteries, and more, handling over 150,000 inquiries annually. We flexibly respond to the specific circumstances of each client, even at service points with lower volumes of inquiries. We regularly report the contents of inquiries through data and reports, supporting your company in connecting customer feedback to product and operational improvements. 【Services We Can Provide (Partial List)】 - Technical support for PCs, smartphones, etc. - Product inquiries and customer support - Order reception and processing - Direct mail distribution - Market research (phone and online surveys) - Sales promotion (telemarketing) - Dispatch of staff skilled in computer operations (nationwide coverage) Why not outsource the after-sales support and help desk services for your in-house products to us, allowing you to focus on your core business?