ジェイハウス BRM事業部 List of Products and Services

After-sales support services are often regarded as a "cost" for companies, but we always keep in mind that our operations create added value, going beyond mere phone reception and agency services. Our company has been primarily focused on after-sales support for computers, smartphones, and home appliances, but leveraging the knowledge and experience we have cultivated over the years, we have also actively expanded our support services to include IoT products such as home storage batteries and robots in recent years. We aggregate and analyze the inquiries we receive and regularly report on trends in inquiries and customer needs. Providing after-sales follow-up services, especially during busy weekdays, as well as on holidays and at night, is a significant burden. Our company, as a professional in customer support, contributes to maximizing your internal resources and enhancing customer satisfaction through the operation of support windows. If you are facing challenges with the support services for your own products, please feel free to consult with us. We will flexibly design our services according to your business requirements and operating hours!

• others

Our company's after-sales support is an important touchpoint with our customers, but handling everything in-house, including holidays and nights, is a significant burden. We provide comprehensive after-sales support services for general customers and companies, operating a 24/7 call center on behalf of your staff. We can accommodate all time slots, and we also offer support specifically during holidays and nights. Additionally, we can implement on-site support by dispatching workers nationwide. Our company has been continuously providing over 200,000 support cases annually for more than 10 years, primarily focusing on help desk services for computers and home storage batteries. At our help desk, we have established a dedicated business management system for each case, implementing various improvement proposals through business enhancement, efficiency, and analysis of response performance, contributing to your business as a strategic partner that goes beyond the mere concept of business outsourcing.

• others
• Customer Support
• Sales Agent

Our company creates custom-made business management systems that contribute to improving your company's productivity. We use Cybozu, Inc.'s Kintone as a base. It can be customized in various ways to suit the different needs of each company. Additionally, due to its easy drag-and-drop operation, changes can be made flexibly even after the system is in operation. 【Features】 ■ Flexible customization ■ Robust security ■ Cost-effective operation *For more details, please download the PDF or feel free to contact us.

• CRM (Customer Relationship Management System)
• Inventory Management System
• Attendance management system