[Part 1] What innovative technology drives a future-oriented "customer journey" with innovative entrance and exit management solutions?
The future brought by SkiData LLC, the global leader in entry and exit management, ticket sales management, and visitor management solutions. In recent years, leisure activities and large events that had been suspended or restricted due to the spread of infectious diseases have made a comeback, and the acceptance of foreign tourists visiting Japan has resumed, bringing back active flows of people. In this social context, what are the points that lead not only to the digitalization of operations and improved convenience but also to increased customer satisfaction and revenue? We spoke with Lucas Daxer, Area Manager at SkiData LLC, a top manufacturer of safe and high-quality entry and exit systems for ski resorts, leisure facilities, stadiums, and airports around the world, about the background of their entry into the Japanese market and the various benefits of data utilization. ● World-standard solutions supporting the "entrance" of hospitality ● Benefits of providing a total solution of hardware and software ● Leading the "customer journey" in line with the times ● Solving immediate challenges leads to increased revenue ● Pursuing profit while contributing to society as two wheels of the same vehicle
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SKIDATA's solutions have been implemented in over 10,000 facilities across more than 100 countries, including ski resorts, stadiums, theme parks, amusement parks, major airports, and trade fairs, supporting safe access control for people and vehicles through reliable management systems. SKIDATA focuses on providing intuitive, user-friendly, and secure solutions, contributing to the efficiency of facility operations and maximizing revenue with high cost-performance. Key benefits of implementing SKIDATA access control systems: - Diversification of ticket sales methods through integration with external ticketing data - Direct entry is realized, eliminating the need for exchange procedures at ticket counters - E-tickets reduce the risk of fraudulent copying and resale - Paperless operations save paper resources and reduce the risk of forgetting tickets - Customer demographic analysis based on collected data improves facility services and increases repeat customers - Real-time monitoring of entry status allows for flexible staff allocation adjustments and optimization according to entry conditions - Elimination of simple tasks such as ticket validation and headcount improves efficiency and entry flow - Minimization of health risks through contactless entry