We will provide after-sales support services for your products 24 hours a day, 365 days a year.
Outsourcing after-sales support for our products to alleviate labor shortages and improve operational efficiency! We will propose the optimal support system for your company.
Our company's after-sales support is an important touchpoint with our customers, but handling everything in-house, including holidays and nights, is a significant burden. We provide comprehensive after-sales support services for general customers and companies, operating a 24/7 call center on behalf of your staff. We can accommodate all time slots, and we also offer support specifically during holidays and nights. Additionally, we can implement on-site support by dispatching workers nationwide. Our company has been continuously providing over 200,000 support cases annually for more than 10 years, primarily focusing on help desk services for computers and home storage batteries. At our help desk, we have established a dedicated business management system for each case, implementing various improvement proposals through business enhancement, efficiency, and analysis of response performance, contributing to your business as a strategic partner that goes beyond the mere concept of business outsourcing.
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basic information
We operate 24 hours a day, 365 days a year, providing comprehensive outsourcing services centered around our call center. We are capable of handling call center support as well as on-site support across the country. Please feel free to contact us as we can accommodate the following services regardless of the type of product. Inbound (Receiving Calls) - Technical support for computers, smartphones, etc. - Product inquiries and customer support - Order acceptance and processing Outbound (Making Calls) - Market research (phone surveys, online questionnaires) - Sales promotion - Telemarketing - Confirmation of client intentions Back Office Operations (Administrative Tasks) - Alert monitoring and initial response - Scheduling client visits and report acceptance - Sending postcards and direct mail - Assigning visiting workers Project Management System Development When accepting projects, we will create a dedicated response record system for clients as needed.
Price information
Prices may vary depending on the nature of the services, so please feel free to contact us. We can accommodate small-scale inquiries, such as a few cases per month, with flexible and cost-effective solutions.
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Applications/Examples of results
Main Business Achievements 【Technical Support】 - Personal and business use computer support (peripherals), smartphone, and home appliance support - Software (security, PC monitoring, etc.) support - Home printer support - Cloud security support - Programming robot support - GIGA School device support - ICT class support for a certain university's distance education department - Electronic money payment terminal support - Recall product exchange reception - Smart home customer support - Home battery customer support - Solar power generation customer support - Kitchen equipment customer support 【Help Desk】 - Membership registration services - Restaurant reservation reception agency - Phone reception agency (night and holidays) - Kitting, logistics, and on-site installation setup - Vaccine appointment reception 【Outbound】 - Sales appointment acquisition - Regular inspection follow-up - Seminar hosting announcements - Water server installation promotion
Detailed information
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This is our call center located in front of Izumo City Station in Shimane Prefecture.
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This is our call center located in Izumo City, Shimane Prefecture. We have established three call center locations within Shimane Prefecture.
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Company information
Our call center, operating 24 hours a day, 365 days a year, supports your business! For over 10 years, we have been entrusted by major companies to provide after-sales support for computers, smartphones, home storage batteries, and more, handling over 150,000 inquiries annually. We flexibly respond to the specific circumstances of each client, even at service points with lower volumes of inquiries. We regularly report the contents of inquiries through data and reports, supporting your company in connecting customer feedback to product and operational improvements. 【Services We Can Provide (Partial List)】 - Technical support for PCs, smartphones, etc. - Product inquiries and customer support - Order reception and processing - Direct mail distribution - Market research (phone and online surveys) - Sales promotion (telemarketing) - Dispatch of staff skilled in computer operations (nationwide coverage) Why not outsource the after-sales support and help desk services for your in-house products to us, allowing you to focus on your core business?