In addition to lectures and role-playing for skill acquisition, we aim to establish and embed behaviors through a workshop format.
Our company offers a "Call Center SV Development Program" aimed at gaining new insights and confidence through sharing experiences, learning from each other, and engaging in dialogue on-site. By actively participating, individuals deepen their understanding of the importance of collaboration, communication, and mutual respect in the workplace, and they can actively embrace their roles as SVs. This program implements a series of activities designed to take actions that yield results as a Call Center SV, starting from establishing a leadership mindset as a business person, solidifying coaching skills, and re-recognizing the roles and job behaviors of an SV. [Program Overview] - Cultivation of Leadership Mindset - Understanding of Motivation and Coaching Skills - Understanding of SV Roles and Solidification of Job Behaviors *For more details, please download the PDF or feel free to contact us.
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【Example of Introduction Program】 ■Session 1 (Group Training 6 hours) ・Learn the roles required of a Supervisor (SV) ・Develop a common understanding of SV's job behaviors ・Gain an overview of the current situation ・Set challenges ■Session 2 (Workshop 3 hours) ・Consider the results and factors of practical actions ・Broaden perspectives ・Acquire new viewpoints ・Set action goals ■Session 3 (Workshop 3 hours) ・Reflect on past actions ・Set themes aimed at realizing the ideal image of an SV ・Connect to continuous practical actions *For more details, please download the PDF or feel free to contact us.
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Our company provides support for contact centers and other services. Contact centers operate very close to customers, and there exists the potential to generate new ideas, concepts, and innovative thinking that capture various realities. We believe that in order to realize operations that enable the creation of new value, it is essential to engage with both "organization (people)" and "systems." Through continuous and persistent efforts and practices focused on these two aspects of "systems" and "organization (people)," we will provide new value creation and innovation at the operational level.