Solving resource shortages through outsourcing Multi-After Service Small Start Plan
To succeed in a new business venture, it is essential not only to create good products or services but also to continuously provide the additional value that customers seek (i.e., after-sales service). For this, sufficient resources are indispensable. Even if you find a blue ocean with little competition, if you take too long to launch due to a lack of resources, competitors will quickly enter and turn it into a red ocean. Even if you secure significant costs and time as resources, there are many cases where you are forced to withdraw or halt operations because the market needs no longer align. It is crucial to assess the resources your company possesses and the new resources required, and to quickly supplement any lacking functions or personnel. At JB Service, we offer a small start plan that allows customers considering launching a new business to gradually add the necessary functions and services.
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basic information
1. Small Start for Call Center Operations Responses that require specialized knowledge inevitably take time to prepare, including operator training, the development of response manuals, and the establishment of FAQs. To achieve an early launch, JB Services recommends first setting up a dedicated customer service desk within our company and starting with the reception of incidents and various inquiries. For inquiries that are more complex, we will escalate them to the responsible person, but we will accumulate response histories and resolution know-how as knowledge, gradually expanding the range of inquiries we can handle. This approach allows us to upgrade from a call center to a help desk, enhancing both functionality and service levels. 2. Small Start for Maintenance Operations We recommend utilizing the Toyosu Solution Center, which has logistics capabilities, to start by holding inventory and parts and shipping replacement units in the event of a failure. If shipping a replacement unit is not possible, we may also begin with preventive maintenance, such as regular inspections and consumable replacements.
Price information
We will propose the optimal service tailored to your requirements, requests, and budget. Customers who have given up on outsourcing are also welcome to consult with us.
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Applications/Examples of results
We have various outsourcing case studies from customers in different industries. - Digital signage manufacturing and sales company - Serving robot sales agency - Store maintenance company - Office equipment sales company, etc.
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Company information
JB Service is a company that provides support and solutions for corporate information security measures and optimal IT operations. Leveraging over 50 years of extensive knowledge and experience in IT services, we strongly support the businesses of various equipment manufacturers and trading companies. Our operations center, staffed by around 100 engineers, operates 24/7, and collaborates with more than 40 service locations nationwide to handle call reception from our clients' customers and perform on-site maintenance and inspections of equipment. In addition to obtaining the Privacy Mark, we implement a global standard quality management system and stringent security measures. You can trust us to handle your after-service-related tasks with peace of mind.
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