ＪＢサービス List of Products and Services

This document explains the challenges of after-sales service and the secrets to transforming it into a business strength. It details the high hurdles of developing after-sales service in the Japanese market, primarily focusing on four key barriers that need to be overcome. Additionally, it introduces the strengths of our services, our ability to provide one-stop support for equipment and facilities beyond IT, and outlines our basic service menu. We encourage you to download and take a look. 【Contents】 ■ The quality of after-sales service as a differentiating factor in the market ■ Strengths of JB Services ■ One-stop support for equipment and facilities nationwide, beyond IT ■ Nationwide service network ■ Basic service menu ■ Long-standing expertise and responsiveness to unexpected situations *For more details, please download the PDF or feel free to contact us.

• maintenance
• Other Management Services

Amidst the growing demand for robots for tasks such as serving, cleaning, and guiding in stores and offices, driven by the need to alleviate labor shortages, reduce the burden on workers, and meet the rising demand for contactless solutions, the market for these robots is expanding. However, for end users to operate them reliably, considerable effort and time are required for repeated proof of concept (PoC) trials and meticulous route planning to ensure safe operation. Additionally, to use them safely after implementation, ongoing support for usage, as well as regular inspections and maintenance, are essential. As the service robot market becomes increasingly competitive, the quality of services before and after implementation will become a key differentiator from competitors. In response, JB Service will leverage the operational and maintenance expertise cultivated over many years in the IT field to provide various services related to the introduction of service robots, contributing to increased satisfaction for end users and reduced workload for manufacturers and sales agents, as well as revenue growth.

• Digital Signage

Are you struggling with telephone support operations? Call centers play a crucial role in customer interaction and can significantly influence brand image, making them an important department for companies. However, there are many challenges in operating them in-house. <Handling calls outside of business hours> You want to expand business opportunities by accepting calls at night and on holidays, but you cannot secure the personnel or budget needed to establish a system in-house. <Inability to focus on core business> There are many inquiries from customers, and sales staff are working overtime to handle them, preventing them from concentrating on their core business. <Variability in response quality> You either run your call center in-house or outsource it, but responses are inconsistent and there is a bias in the level of answers and response times. <Lack of personnel> You are hiring and training operators in-house, but they are not sticking around, and you are constantly struggling with a shortage of staff. <Improving operational efficiency> Customer interactions and follow-up tasks take up a lot of time, placing a heavy burden on operators, making it difficult to shorten response times and improve efficiency. <Increasing costs> As the number of inquiries rises, overtime pay accumulates. <Business continuity> You want to continue telephone reception operations even when employees cannot come to work due to infectious diseases or natural disasters.

• Other Management Services
• others

To succeed in a new business venture, it is essential not only to create good products or services but also to continuously provide the additional value that customers seek (i.e., after-sales service). For this, sufficient resources are indispensable. Even if you find a blue ocean with little competition, if you take too long to launch due to a lack of resources, competitors will quickly enter and turn it into a red ocean. Even if you secure significant costs and time as resources, there are many cases where you are forced to withdraw or halt operations because the market needs no longer align. It is crucial to assess the resources your company possesses and the new resources required, and to quickly supplement any lacking functions or personnel. At JB Service, we offer a small start plan that allows customers considering launching a new business to gradually add the necessary functions and services.

• others