We will contribute to strengthening the overall capabilities of the store.
"Secret Shopper" is a store research service where professional shop advisors focus thoroughly on the customer perspective, quantifying staff capabilities by category and creating metrics. After the investigation, we conduct manager interviews and on-site guidance to derive the best "customer experience value" that customers using the store can gain, thereby strengthening the overall capabilities of the store. Please feel free to contact us if you have any requests. [Customer Feedback on Secret Shopper] ■ It was great to hear the opinions of professional shop advisors. ■ The results of the secret shopper investigation revealed that staff awareness of customer experience (CX) was insufficient. ■ I received advice on how to educate the staff. ■ The content was tailored specifically to our company. ■ I appreciated the flexibility shown in various aspects. *For more details, please download the PDF or contact us.
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We provide training services for companies in retail and food service, as well as tenants in shopping malls. We will listen to your challenges and requests, and create a proposal for training and services. The proposal creation is free of charge, so we would be grateful if you could feel free to consult with us.
