Nationwide support! We provide one-stop support from single functions to comprehensive services.
Our "Field Support Service" utilizes approximately 21,000 full-time employees across the entire group and 45 sales locations nationwide to provide rapid CE support to various regions. By creating procedural documents and managing operations on the day of service, we can standardize work quality independent of CE skills. Furthermore, we can establish a flexible system tailored to your needs, covering not only kitting but also planning proposals, post-implementation follow-up, and repairs. Please feel free to consult us with your requests. 【Supported Devices and Services】 ■ PC ■ Server ■ Mobile and Wearable ■ Surveillance and Security ■ Industrial Equipment and IoT, etc. *For more details, please download the PDF or feel free to contact us.
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basic information
【Service Scope】 ■Implementation ・Schedule creation ・Customer negotiations ・Project design and construction ・Procedure documentation creation ・Checklist creation ・Master creation support ・Asset management ledger creation ■Kitting ・Receiving instructions and management ・Inspection ・Cloning ・Application installation ・Functionality confirmation ・Label creation and attachment ・Initial storage ・Shipping instructions and management ■Deployment ・Delivery and installation ・Local environment setup ・Data migration ・Removal ・Data erasure (software erasure) ・Physical destruction ■Aftercare ・User guide creation ・Help desk ・Troubleshooting ・On-site maintenance ・Advance send-back maintenance ・Repair ・RMA support ・Data erasure (software erasure) ・Physical destruction *For more details, please download the PDF or feel free to contact us.
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Applications/Examples of results
【Business Achievements】 ■ Implementation of protection systems for nuclear power plants ■ PC and POS replacement for resort hotels ■ Installation of TVs and VOD systems for business hotels ■ Implementation of electronic medical record systems for hospitals ■ POS and attendance terminal replacement for restaurants ■ Terminal maintenance for airlines ■ Replacement work for front desk terminals ■ Maintenance of terminal installation for certain government ministry employees, etc. *For more details, please download the PDF or feel free to contact us.
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Company information
Our company provides services utilizing the know-how gained from a wide range of experiences in various office services, product and corporate technical support, and digital BPO. By leveraging the accumulated know-how, advanced technology we offer, and the expertise of specialized personnel capable of providing high-level support, we contribute to our clients' business goals. Please feel free to consult us if you have any requests.