You can achieve online customer service marketing that feels like real customer service, even in a digital environment!
We provide a chatbot-based marketing tool called 'SYNALIO' that allows us to collect, analyze, and utilize the behavior and conversation data of all site visitors. With the chatbot feature, you can create both auto-replies and language inputs through intuitive operations, and by differentiating conversation scenarios based on behavior and conversation data, you can achieve appropriate 1-to-1 approaches without spending extra effort. Additionally, it is equipped with web customer service functions, allowing you to freely create pop-ups and adjust the timing of distributions. 【Features】 ■ User Data Acquisition - Acquire data that identifies users visible through "conversation data" and "behavior data." ■ User Data Analysis - Automatically categorize site visitors into "who is hot" and "who is gathering information." ■ User Data Utilization - Differentiate "conversations" and "pop-ups" for each categorized group. *For more details, please download the PDF or contact us.
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basic information
【Function List】 ■ Acquisition ・Chatbot Function〈Conversation Data〉 ・Access Log Acquisition Function〈Behavior Data〉 ■ Analysis ・Dashboard ・Label Function ・Conversation Analysis ・Behavior Analysis ■ Utilization ・Grouping Function ・Conversation Utilization ・Behavior Utilization *For more details, please download the PDF or contact us.
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Applications/Examples of results
【Example Issues】 ■ It takes about 20 minutes to think about the content to respond to each inquiry, including the time spent. ■ We receive many inquiries regarding various issues, such as being unable to open attached files or having pop-ups blocked, making it difficult to find necessary information. ■ The amount of information has increased, and the organization of content is insufficient. ■ The information customers want to extract varies depending on their concerns, making it difficult to achieve good numbers through advertisements and landing pages (LP). ■ It is unclear where products are located, resulting in an increase in email and phone support related to purchases, which is inefficient, among other issues. *For more details, please download the PDF or contact us.
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Company information
Our company primarily engages in media management, web promotion support, and website production businesses. In the media business, we provide information that we believe would be beneficial, as well as media content that aligns with current trends and societal needs. We will continue to create a space that fosters "space," "thing," and "time," which brings joy to many people, by consistently delivering results and achievements through our offerings.