[Case Study Introduction] Improving Operational Efficiency and Service Quality! Eliminating Dependency on Individuals
Improving operational efficiency and service quality within the company! Introducing a case that also resolved the dependency on veterans and individualization.
We would like to introduce a case study of Indes Co., Ltd., which specializes in comprehensive maintenance for residential buildings, implementing 'F-RevoCRM.' Due to the wide range of services the company offers in a one-stop manner, managing customer information and various operations using paper and Excel was cumbersome, making data entry complicated and finding information time-consuming. Therefore, the system was introduced. This resolved the previous dependency on veteran employees and reduced errors, leading to an improvement in service quality. **Effects of Implementation** - Increased operational efficiency and improved service quality within the company. - The business has rapidly expanded, and with active recruitment, the number of new employees has increased, significantly shortening the time required for them to learn the operations. **Benefits** - It is possible to leverage the characteristics of OSS (Open Source Software) to fit the company's operations. - The pricing structure is not proportional to the number of users, making it cost-effective, and the basic functions can be used as they are. - Focus can be placed solely on implementing Indes's unique business logic. *For more details, please refer to the PDF document or feel free to contact us.*
Inquire About This Product
basic information
"F-RevoCRM" is an integrated customer management system based on open source (OSS). It supports various operations such as general uses like customer information management and sales support, as well as specific applications in industries like healthcare for managing patient information and real estate for managing property information, allowing for flexible customization tailored to the needs of businesses. ▼ Features - Integrated customer management system: Streamlines all operations related to customers, including marketing, sales, deal management, estimate management, support, and inquiry management. - Flexible customization: Utilizes the characteristics of open source (OSS) to allow for optimal customization suited to the user's operations and environment. Additionally, data integration with other systems via API connections is easily achievable. - Diverse implementation options: Can be flexibly chosen for either on-premises or cloud environments based on needs, expanding the options for implementation methods. - Reliable support system: Provides support tailored to the company's operations from implementation to operation. There is comprehensive support available, ensuring that first-time implementations can be used with confidence.
Price information
■F-RevoCRM Cloud Edition monthly license (1-month free trial available) 20,000 yen / 1 to 10 people 50,000 yen / 11 to 25 people 100,000 yen / 26 to 50 people 150,000 yen / 51 to 75 people *Available for more than 75 people as well *Prices differ for F-RevoCRM Enterprise Edition.
Price range
P2
Delivery Time
P2
※For F-RevoCRMCloud, you can start using it as soon as the same day with an application made online.
Applications/Examples of results
■Case Studies - Manufacturing Industry: Many companies involved in manufacturing, sales, and support of water heating equipment, air conditioning systems, and facility management have adopted this system. This allows for centralized management of customer, equipment, and maintenance information, improving operational efficiency. - Medical Industry: At Yamato Clinic of the Enjin Medical Corporation, field operations for home medical care have been digitized using F-RevoCRM, enabling customer management up to electronic medical record registration. - Telecommunications Industry: Progress in handling inquiries in the support department has been visualized, enhancing the speed and quality of customer responses. Case Studies ▶ https://f-revocrm.jp/instance/
catalog（4）
Download All Catalogs![[F-RevoCRM Implementation Case] Indes Co., Ltd. - Eliminating Dependency on Veterans through CRM Utilization -](https://image.www.ipros.com/public/catalog/image/01/50c/628779/IPROS55740670940533907614.jpeg?w=120&h=170)
Company information
At Thinking Reed, we advocate for the realization of "smart business," which goes beyond general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, by also incorporating the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house production.