Citizen Contact Comprehensive Support Service "Mailing Cross Contact Center"

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last updated：Feb 29, 2024

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A comprehensive support service for municipalities to create services that exceed citizen expectations!

The "Mailing Cross Contact Center" is a comprehensive support service for municipalities that provides a consistent service from various application recommendations to inquiry support, aimed at enhancing citizen satisfaction. Managing vendors for each purpose can be a significant burden for municipal staff, often encroaching on their core responsibilities. Our company offers a one-stop management service for the points of contact between municipalities and citizens, including window services, document dispatch, telephone responses, and various application receptions, from design to actual operation, in a way that makes results more visible for municipal staff. 【Flow until Service Implementation】 ■ Hearing and preliminary cost estimate ■ Quotation ■ Formation of construction team and detailed operational alignment ■ Operator training ■ Start of operations *For more details, please refer to the PDF document or feel free to contact us.

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We solve problems like this: - Sending various application forms, phone support, application reception ■ Application encouragement ■ Application reception ■ Incoming response calls ■ Handling application deficiencies ■ Progress management *For more details, please refer to the PDF document or feel free to contact us.