[CRM Case Study] Government Agencies - Call Center and Briefing Session Operations for the National Census

The number of received letters is approximately 6,600! We have successfully reduced costs by enabling flexible staffing arrangements that match busy and slow periods.

To create the national census, a significant and fundamental statistical survey conducted every five years targeting "all individuals and households residing in Japan" is considered an additional task alongside regular operations. To address the shortage of human resources, it was decided to outsource, and our company was entrusted with the operation of the call center and information sessions related to the national census. Maxcom has successfully reduced costs by enabling flexible personnel allocation in line with busy and quiet periods through a staffing and recruitment plan based on past experience with similar tasks. Additionally, not only for the call center operations but also by conducting the facilitation and management of information sessions for surveyors, we have ensured an environment where staff can focus on core business activities. 【Business Overview】 ■ Contract Period: September 1, 2015 - November 30, 2015 ■ Scale (Call Center Operation Period: September 1, 2015 - October 31, 2015) - Incoming Calls: Approximately 6,600 - Outgoing Calls: Approximately 1,100 *For more details, please refer to the PDF document or feel free to contact us.

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