[Case Study of Learning Management System Implementation] Sundai Preparatory School, International Business Division

Using readily available learning materials! A case where implementation costs were kept low, allowing for internal training to be conducted in a short period.

At the Overseas Business Division of Sundai Preparatory School, improving the quality of customer service by local staff has become an urgent issue, with challenges such as "inconsistent responses during customer visits (external)" and "lack of standardized language during phone interactions." To quickly address these challenges, we implemented our learning management system "Manabi-to," along with business etiquette training materials and information security training materials. The business etiquette training materials include modules such as "Phone Response" and "Customer Service," providing the necessary content for training, allowing us to start internal education immediately. Additionally, by using training materials that are actually utilized to educate SATT employees, we were able to enhance literacy in information security in a short time. [Implemented Solutions] - Learning Management System "Manabi-to" - Business Etiquette Training Materials - Some parts of these materials are available for free as "Trial Learning Materials" - Information Security Training Materials - We provide learning content that is actually used within SATT *For more details, please refer to the PDF document or feel free to contact us.

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