By using a CRM system, you can effectively carry out customer support operations and achieve an increase in customer satisfaction!
In customer support operations, we utilize inquiry information, maintenance contract information, FAQ information, and delivery item information to improve the quality of inquiry responses, expedite response speed, and enhance customer satisfaction.
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basic information
[Point 1] Manage Inquiry Information Aggregate and manage information related to inquiries, and track progress. Set service levels to eliminate missed responses and delays in handling. (1) Manage inquiry information (2) Manage response quality [Point 2] Manage Related Information Necessary for Responses Integrate and manage the information necessary for quick responses. By managing the required information in the CRM, quick responses become possible. (1) Manage maintenance contracts (2) Manage delivered products and services [Point 3] Streamline Inquiry Responses Utilize internal knowledge information, frequently asked questions, and past response history as FAQ information to enable quick responses. (1) Utilize frequently asked question information (2) Manage inquiries from the web
Price range
P3
Delivery Time
P4
Applications/Examples of results
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Company information
Our company proposes the introduction of high-functionality, low-cost CRM/SFA solutions that can meet the diverse needs of our customers. We have been providing related solutions based on Vtiger, offered by the Indian company Vtiger, for over 10 years. 【Solution 1】Currently our top recommendation, enhancing the solution for small and medium-sized enterprises. OpenCRM is an easy-to-use service that can be utilized by anyone for a fixed monthly fee, allowing for additional features to be added simply through configuration. 【Solution 2】A solution with over 10 years of proven results since its release (with a user contract renewal rate of over 90%). PromotionsCRM is a fully customizable service for users who want to tailor the features to their specific needs. 【Solution 3】A high-functionality and affordable solution that can be used by a single user. Vtiger Cloud is an inexpensive CRM/SFA service starting at 1,200 yen per user per month. From consideration to implementation and post-implementation support, dedicated consultants follow up to provide a high level of customer satisfaction in our service delivery.