Detailed individual customer support is possible! It can be widely used from new launches to system replacements.
"C.Next-FF" is an all-in-one e-commerce system specialized in fulfillment for online businesses. It enables detailed individual customer support by centralizing customer information management. You can easily view necessary information using the communication history management feature, which manages the history of interactions with individual customers, inquiries, complaints, and more. Additionally, it has a wealth of experience in integration with other systems, allowing for flexible customization centered around the core e-commerce system. [Features] ■ Focus on the usability for communicators ■ Ability to implement promotions tailored to individual customers ■ Capability to extract and analyze customers targeted for sales promotions ■ Flexible customization centered around the core e-commerce system *For more details, please refer to the PDF materials or feel free to contact us.
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【Other Features】 ■ Capable of supporting various sales formats such as subscription purchases, set sales, and sample distribution. ■ Allows one-touch transition from the customer history search screen to various input screens. ■ Instructions for including promotional materials such as flyers and brochures can be automatically managed by the system. ■ The system can automatically handle various promotions. ■ Comes standard with a highly effective point management feature for customer retention. ■ Supports various payment methods including cash on delivery, credit cards, postal transfers, convenience store payments, bank transfers, and prepayments. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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As a member of the NTT Data Group, we have over 50 years of experience in BPO services since our founding. We provide services in three segments: BPO services, system development, and infrastructure construction. In BPO services, we offer comprehensive back-office, call center, and data entry services, including the management of important information such as My Number. Currently, we also support the sale of RPA (Winacter) and AI-OCR (DxSuite) technologies, as well as business efficiency improvements utilizing IT. In development, we focus on system development centered around the integrated mail order management system "C.NEXT" series, which encompasses everything from e-commerce sites to core systems and data analysis. In infrastructure, we build network security infrastructures and managed services that can respond to cyberattacks and information leaks. Additionally, we offer comprehensive IT services that combine all of these elements.