Real-time monitoring of call status and seat allocation linked to schedules is possible!
"Sweet Seat Manager" is a web system that enables real-time seat monitoring for communicators by floor. Integration with "Genesys Cloud" is also possible. It monitors incoming call status at intervals of 3 to 10 seconds. You can set thresholds by status and by business type, and seats that exceed the threshold will flash or light up to alert attention. Additionally, with HTML5 support, the features of this product can be realized on tablet devices. It allows for status management of communicators according to the seat layout and enables real-time monitoring. 【Features】 ■ Easily replicate actual seat arrangements in software ■ Allocate seats according to specific conditions ■ Evaluate and record call content in real time ■ Visually display allocation status by day and hour *For more details, please download the PDF or feel free to contact us.
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【Other Sweet Series】 ■Sweet PPM (Operator management, PPM engine, proprietary WFM) ■+DESIGN (BI solution that allows for instant planning and simulation directly linked to costs) ■Sweet Quality Management (Quality management) ■Sweet Q (Application for dynamic management to grasp various statistical information of the Sweet Series in real-time and implement necessary measures) ■Sweet Grp (Groupware) *For more details, please download the PDF or feel free to contact us. https://www.pw-s.com/contact/
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Use Cases CASE 1 By simply using Sweet, you can understand everything needed for contact center operations. CASE 2 Since it is not a fixed seating arrangement, we had to consider the seating chart for the next day every day. Now, we leave everything to Sweet. CASE 3 By monitoring employee activity and making that information open, the response rate improved. CASE 4 We can no longer go back to managing with Excel as we used to. CASE 5 With just a few clicks, a fair and efficient schedule (work plan) can be created.
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Our company consists of the System Development Division, Network Solutions Division, and System Management Division, and we are expanding our business. We specialize in development for core business operations tailored to our customers' needs. Since 2004, we have been developing our own resource management software for contact centers (WFM workforce management software) called the "Sweet Series." With a deep understanding of Japan's complex employment situation, we offer user-friendly and feature-rich solutions. Our extensive track record of implementation in large domestic contact centers, along with stable operation, is one of our strengths that has received positive feedback. Please feel free to contact us.
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