[Case Study] System Center Operations

Streamlining operations and reducing operational costs! Implementation service that allows system operation monitoring in the customer's environment.

At a major property and casualty insurance company, there were issues with the time-consuming tasks of document processing and shipping, which prevented them from focusing on their core business. They also expressed a desire to reduce operational costs for various tasks. In response, we proposed the introduction of our "System Center Operations," which utilizes our PDCA (Plan-Do-Check-Act) approach for daily business process analysis and improvement, along with ITIL-based operational business processes. By outsourcing non-core business activities to us, we improved system monitoring to a 24/7 operation and optimized the processes for printing, processing, and shipping, achieving overall visibility of operations and reducing operational costs. After implementation, we successfully created a system that allows them to focus on their core business, and the visibility of tasks has led to improved work quality. **Effects After Implementation:** - Ability to monitor system operation status 24/7, 365 days a year - Rapid recovery during incidents - Efficient and accurate execution of printing, document processing, and shipping tasks based on ITIL operational business processes - Improved work quality through task visibility - Reduction in labor and operational costs through the introduction of support tools *For more details, please refer to the PDF document or feel free to contact us.*

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