[Case Study] Total Support Service

Achieving infrastructure streamlining, enhanced security, and reduced management workload simultaneously through service implementation.

A certain property and casualty insurance company faced issues such as the existence of multiple NT domains, leading to increased management workload, and frequent failures due to aging servers. In response, we proposed the introduction of a comprehensive "Total Support Service" that covers everything from consulting to system implementation and operational support. By utilizing ADMT, we achieved a transition to an Active Directory single domain without burdening the users, resolving various issues through file server consolidation and measures against information leakage. Even after implementation, we maintain a reliable IT environment for business operations through collaboration between on-site infrastructure managers and our consultants, with a focus on the PDCA cycle. **Effects After Implementation** - Significantly reduced management workload that was previously incurred for each domain. - Achieved suppression of failure occurrence rates, addressed vulnerabilities, and established a rapid recovery system. - Set capacity limits for each directory, overcoming chronic capacity shortages. - Implemented operational design and continuously operated maintenance tasks with on-site infrastructure managers. *For more details, please refer to the PDF document or feel free to contact us.*

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