An engine that estimates brain wave activity from vocal cord (conversation) information to quantify emotions.
"eV-Emotion" is an emotion analysis system that objectively evaluates emotions such as "joy," "anger," and "calmness" from the acquired voice data for each customer and operator. In call centers, it has the capability to automatically notify managers of risk calls in real-time, detect the quality of responses and levels of stress and confusion for each operator, and take measures to reduce turnover rates. [Features] ■ By combining with a voice recognition system, it analyzes events that cannot be acoustically detected through words (keywords), allowing observation of changes in words and emotions. ■ The graph of emotion analysis results shows changes in conversation units over time. *For more details, please download the PDF or feel free to contact us.
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basic information
【Solving these issues】 ■We want to detect conversations where customers show discomfort in real-time. ■We want to evaluate the operator's responses with objective metrics. ■We want to reduce the turnover rate of operators by detecting stress and fatigue levels and taking appropriate measures. *For more details, please download the PDF or feel free to contact us.
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For more details, please download the PDF or feel free to contact us.
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Company information
Our company provides various solutions to meet different needs with our voice solutions. We support your company with our voice recognition technology, including an "input assistance system" that reduces the burden on call center operators, an advanced "automated response system" that caters to various needs, and a "voiceprint authentication system" that instantly determines whether a caller is a complainer or a valued customer. Please feel free to contact us if you have any requests.