eVOICE List of Products and Services

"eV-Emotion" is an emotion analysis system that objectively evaluates emotions such as "joy," "anger," and "calmness" from the acquired voice data for each customer and operator. In call centers, it has the capability to automatically notify managers of risk calls in real-time, detect the quality of responses and levels of stress and confusion for each operator, and take measures to reduce turnover rates. [Features] ■ By combining with a voice recognition system, it analyzes events that cannot be acoustically detected through words (keywords), allowing observation of changes in words and emotions. ■ The graph of emotion analysis results shows changes in conversation units over time. *For more details, please download the PDF or feel free to contact us.

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The "eVPAJ (eVOICE Personality & Affinity Judgement)" is a system that determines personality types, compatibility, and suitability from a person's voice (audio) using advanced AI technology. We customize the four types outputted by Nemesysco's personality assessment "LVA-i" (headquartered in Israel) into nine classifications each (for a total of 36 classifications), and apply the classification results to a new algorithm (patent obtained: Application No. 2020-087227) to assess compatibility and suitability. 【Solving these issues】 ■ Want to know one's own personality type and understand strengths and weaknesses ■ Want to respond in a way that aligns with the personality type of the conversation partner ■ Want to prioritize connecting calls to operators with good compatibility ■ Want to know one's own suitability and use it as a factor in decision-making ■ Want to conduct personnel placement that considers not only individual abilities but also compatibility and suitability *For more details, please download the PDF or feel free to contact us.

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The "eV-Outline" is a dialogue summarization system that automatically outputs summarized documents from dialogue texts (such as documents transcribed through speech recognition). When used in a call center, operators can shorten post-call tasks, such as creating call history, by reviewing the automatically generated summary. It is necessary to register important terms in advance as a prerequisite for summarization. Additionally, by tuning the dialogue texts and summary texts that have been manually verified, and creating a learning database, it is possible to tailor the system to the customer's usage needs. 【Features】 - A system that does not put a load on the CPU and minimizes memory usage - Does not limit the associated speech recognition systems as long as there is dialogue to summarize - Equipped with unique features for summarization algorithms in telephone interactions, etc. *For more details, please download the PDF or feel free to contact us.

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The "eV-ASR VOTEX-BOX" is a voice recognition system that recognizes (transcribes) the customer's "voice," extracts keywords, and documents key points. In the automatic response system (IVR) of call centers, by automating the input of necessary items from the customer's responses (voice), the burden on operators is reduced. Additionally, by transcribing and summarizing recorded calls, post-processing time is shortened. 【Features of the Voice Recognition Management System】 ■ Detects silence for a certain duration in conversation to determine the unit for voice recognition (transcription) ■ Allows for the combination of units divided by silence for each speaker using Japanese language analysis functions ■ Enables the addition of punctuation through language analysis functions ■ Equipped with language processing functions to correct misrecognitions specific to industries and tasks, etc. *For more details, please download the PDF or feel free to contact us.

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