Operational guidelines to avoid confusion from reception to recovery when a company smartphone malfunctions.
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Are you searching for contact information and device details every time your company smartphone breaks down? Let's organize the information to confirm during the reception and the person in charge of deciding the next steps.
【5 Items to Confirm】
■ Management number and user of the broken device
■ Symptoms, occurrence date and time, and available functions
■ Contracting party and warranty status
■ Contact points for repair, replacement, and backup devices
■ Transfer of business data and accounts
The feasibility of repair or replacement, costs, and response time vary depending on the symptoms and contract. Aim for an operation where the person in charge can gather the necessary confirmation items while also considering ways to continue business.
【Preparing for Consultation】
In addition to the current number of devices, contracting parties, and management methods, organizing the timing you want to review and particularly labor-intensive tasks as much as possible will make it easier to proceed with the consultation.
At P-Up, we accept consultations regarding corporate mobile phone contracts and operations. Please let us know the number of devices you manage and the issues you are facing, such as "I manage 70 devices and want to organize the reception and arrangements for failures." You can contact us through the related product "Consultation for Bulk Management of 50-100 Company Smartphones" below.
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