Case Study 002: Verbalizing the "somewhat inconvenient" issues faced by Human Resources and General Affairs. A case of organizing challenges and proposals for a client in the medical equipment handling industry with approximately 200 employees.
"Somehow inconvenient" can turn into "accident risk" if left unattended, rather than just being a "hassle." Especially since personnel information serves as the starting point for many operations such as payroll, social insurance, and various allowances, if the freshness and consistency of the information deteriorate, the interactions with stakeholders can increase dramatically. What we are introducing this time is the process of articulating and organizing the "vague discomfort" that a medical equipment handling company with around 200 employees was experiencing as an issue.
When we articulate "somehow inconvenient"...
1) It is a hassle to communicate with the payroll BPO when there are changes to personnel information.
2) Changes submitted by employees are in Excel, requiring re-entry.
3) Employees do not submit information in the correct format.
4) The person in charge leaves before becoming fully familiar with the operations.
Information from iBP
In response to such situations, the first step we took was traffic organization (issue clarification).
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https://ibp-column.sfsite.me/35402

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