東計電算　コンタクトセンター営業部 List of Products and Services

Our company provides call center services with a wealth of experience, ranging from department store order centers to major shipping companies' cloud system help desks. In our contact center, we offer a variety of solutions for private and corporate clients, from general call centers to e-commerce fulfillment. We also operate a help desk, where our specialized staff utilizes our expertise as an IT company to handle customer inquiries and troubleshooting with advanced "technology" and "knowledge." 【Services Offered】 ■ Government Call Center ■ Contact Center ■ Administrative Support Center ■ Help Desk ■ Order Center *For more details, please download the PDF or feel free to contact us.

"Call-One" is an all-in-one call center outsourcing service that provides system and business services typically involving multiple companies, all from our single company. We have a proven track record in handling catalog gift order operations for major department stores, offering reliable system operation and business operation services. Additionally, our call center team maintains a complete history of all escalation responses, allowing for daily verification, scrutiny, and handling of business operations. [Services] ■ Call Center ■ Data Entry ■ Print on Demand ■ RPA ■ Business Systems *For more details, please download the PDF or feel free to contact us.

In the order confirmation operations of e-commerce sites, it is important to respond quickly and accurately to customer inquiries in order to gain their trust. In particular, inquiries regarding order confirmation and changes are directly linked to customer satisfaction. Inadequate responses can lead to incorrect orders or shipping issues, potentially causing customer attrition. Our company, "Call-One," supports the order confirmation operations of e-commerce sites through an all-in-one service that provides integrated system and business operations, meeting customer needs. From the introduction of the e-commerce and mail order management system "E-ASPRO" to the operation of call centers and administrative offices handling order processing and inquiries, you can leave everything to us! 【Usage Scenarios】 - Confirmation calls for order details on e-commerce sites - Responding to inquiries regarding order changes and cancellations - Responding to inquiries about shipping status 【Benefits of Implementation】 - Streamlining of order confirmation operations - Improvement in customer satisfaction - Reduction of operational errors

"CALL-NAVI" is an all-in-one solution that provides a total service combining AI bot tools and human support from call centers. It can handle everything from daily maintenance and tuning to human inquiries when issues remain unresolved. Why not try "CALL-NAVI," which has all three elements for improving operational efficiency? 【Features】 ■ Stable implementation and support ■ Reduction of labor for in-house maintenance ■ Human support because AI is "not perfect" *For more details, please download the PDF or feel free to contact us.