東計電算　コンタクトセンター営業部 List of Products and Services

"Call-One" is an all-in-one call center outsourcing service that provides system and business services typically involving multiple companies, all from our single company. We have a proven track record in handling catalog gift order operations for major department stores, offering reliable system operation and business operation services. Additionally, our call center team maintains a complete history of all escalation responses, allowing for daily verification, scrutiny, and handling of business operations. [Services] ■ Call Center ■ Data Entry ■ Print on Demand ■ RPA ■ Business Systems *For more details, please download the PDF or feel free to contact us.

• others

Our company provides call center services with a wealth of experience, ranging from department store order centers to major shipping companies' cloud system help desks. In our contact center, we offer a variety of solutions for private and corporate clients, from general call centers to e-commerce fulfillment. We also operate a help desk, where our specialized staff utilizes our expertise as an IT company to handle customer inquiries and troubleshooting with advanced "technology" and "knowledge." 【Services Offered】 ■ Government Call Center ■ Contact Center ■ Administrative Support Center ■ Help Desk ■ Order Center *For more details, please download the PDF or feel free to contact us.

• others

We would like to introduce our "Contact Center Services." We provide comprehensive outsourcing for your contact operations, including inbound and outbound services. Our support services are extensive, covering not only phone and email but also chat support and FAQ communication sites with end users. 【Features】 ■ Concentration of management resources ■ Streamlining of operations ■ Utilization of specialized skills ■ Cost reduction ■ Assurance of business continuity *For more details, please refer to the related links or feel free to contact us.

• others

"Knowledge Navi" is a business support tool that allows AI to instantly search through internal documents and data, providing necessary information immediately. It helps reduce inefficiencies in operations by automating responses to common inquiries and proposing sales strategies based on past data, thereby supporting increased productivity and sales. It smoothly integrates with existing core systems and external data, consolidating scattered information within the company and transforming it into valuable knowledge. 【Features】 ■ Complete private environment ■ Integration with ERP and CRM systems ■ Flexible tuning options *For more details, please refer to the related links or feel free to contact us.

• Knowledge Sharing System