東計電算　コンタクトセンター営業部 List of Products and Services

"SmartReportCloud" is a cloud service that automatically organizes and digitizes photos and audio data using AI. It allows for easy creation of work records from the field using a smartphone. It significantly reduces the burden of various tasks, not only for meeting minutes and daily reports but also for sorting mail. The created reports are accumulated as easily shareable and verifiable data, supporting the utilization of knowledge in sales activities and field operations, as well as the digital transformation of business processes. 【Features】 ■ Supports the creation of field daily reports, inspection reports, meeting notes, and minutes ■ Utilizes audio, photos, and handwritten notes together ■ Easy registration from smartphones and PCs, with real-time confirmation in the cloud ■ Can also be applied to tasks such as mail reception and shipping label AI-OCR *For more details, please download the PDF or feel free to contact us.

• Database

"CALL-NAVI" is an all-in-one solution that provides a total service combining AI bot tools and human support from call centers. It can handle everything from daily maintenance and tuning to human inquiries when issues remain unresolved. Why not try "CALL-NAVI," which has all three elements for improving operational efficiency? 【Features】 ■ Stable implementation and support ■ Reduction of labor for in-house maintenance ■ Human support because AI is "not perfect" *For more details, please download the PDF or feel free to contact us.

• Chatbots

"Insight" is a management dashboard equipped with AI reports that automatically collects and analyzes management data such as sales, orders, and inventory in collaboration with "E-ASPRO." It automates everything from data integration to analysis and report creation, allowing AI to visualize the management situation clearly. By automatically reporting the factors affecting sales fluctuations and areas for improvement, it significantly reduces the time spent on data analysis and supports rapid decision-making. Additionally, since the data is processed securely within the internal environment, confidential information is not sent to external generative AI, ensuring peace of mind for users. 【Features】 ■ Usable by anyone from executives to staff ■ Zero customer workload ■ AI suggests areas for improvement ■ All processes from data aggregation to report generation are fully automated *For more details, please download the PDF or feel free to contact us.

• Order management system
• Inventory Management System
• Store Analysis System

"Smart Capture" is an order processing support system that automatically reads order forms received via FAX or PDF using AI-OCR and digitizes the order details. It significantly reduces manual order entry, with AI automatically analyzing the content. After digitizing necessary items such as product codes, product names, quantities, and delivery destinations, it automatically links to the e-commerce management system "E-ASPRO." This minimizes the transcription work by operators for FAX orders and PDF order forms attached to emails, preventing input errors, speeding up order processing, and improving operational efficiency. 【Features】 ■ Handwriting accepted ■ Stamp recognition ■ Understanding of structure ■ Detects "amount discrepancies" and "item errors" that humans might overlook *For more details, please download the PDF or feel free to contact us.

• Order management system

In the order confirmation operations of e-commerce sites, it is important to respond quickly and accurately to customer inquiries in order to gain their trust. In particular, inquiries regarding order confirmation and changes are directly linked to customer satisfaction. Inadequate responses can lead to incorrect orders or shipping issues, potentially causing customer attrition. Our company, "Call-One," supports the order confirmation operations of e-commerce sites through an all-in-one service that provides integrated system and business operations, meeting customer needs. From the introduction of the e-commerce and mail order management system "E-ASPRO" to the operation of call centers and administrative offices handling order processing and inquiries, you can leave everything to us! 【Usage Scenarios】 - Confirmation calls for order details on e-commerce sites - Responding to inquiries regarding order changes and cancellations - Responding to inquiries about shipping status 【Benefits of Implementation】 - Streamlining of order confirmation operations - Improvement in customer satisfaction - Reduction of operational errors

• others

"Call-One" is an all-in-one call center outsourcing service that provides system and business services typically involving multiple companies, all from our single company. We have a proven track record in handling catalog gift order operations for major department stores, offering reliable system operation and business operation services. Additionally, our call center team maintains a complete history of all escalation responses, allowing for daily verification, scrutiny, and handling of business operations. [Services] ■ Call Center ■ Data Entry ■ Print on Demand ■ RPA ■ Business Systems *For more details, please download the PDF or feel free to contact us.

• others

Our company provides call center services with a wealth of experience, ranging from department store order centers to major shipping companies' cloud system help desks. In our contact center, we offer a variety of solutions for private and corporate clients, from general call centers to e-commerce fulfillment. We also operate a help desk, where our specialized staff utilizes our expertise as an IT company to handle customer inquiries and troubleshooting with advanced "technology" and "knowledge." 【Services Offered】 ■ Government Call Center ■ Contact Center ■ Administrative Support Center ■ Help Desk ■ Order Center *For more details, please download the PDF or feel free to contact us.

• others

We would like to introduce our "Contact Center Services." We provide comprehensive outsourcing for your contact operations, including inbound and outbound services. Our support services are extensive, covering not only phone and email but also chat support and FAQ communication sites with end users. 【Features】 ■ Concentration of management resources ■ Streamlining of operations ■ Utilization of specialized skills ■ Cost reduction ■ Assurance of business continuity *For more details, please refer to the related links or feel free to contact us.

• others

"Knowledge Navi" is a business support tool that allows AI to instantly search through internal documents and data, providing necessary information immediately. It helps reduce inefficiencies in operations by automating responses to common inquiries and proposing sales strategies based on past data, thereby supporting increased productivity and sales. It smoothly integrates with existing core systems and external data, consolidating scattered information within the company and transforming it into valuable knowledge. 【Features】 ■ Complete private environment ■ Integration with ERP and CRM systems ■ Flexible tuning options *For more details, please refer to the related links or feel free to contact us.

• Knowledge Sharing System