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This is a user experience design service where specialized UX researchers visualize customer touchpoint issues and provide feedback for management strategies. We have a research-focused company that extracts "truly usable" improvement data from on-site user behavior studies and data analysis. Certified UX designers proactively drive the proposal of solutions to issues, as well as implementation and execution. We excel not only in online activities but also in visiting stores and manufacturing sites, bringing a real-world perspective to UX renewal. *Examples of support for optimizing customer experience through UX design can be found in the materials.

This is a case where we provided comprehensive support in the design area on a resident basis to create experiential design that generates competitive advantage. As a member of the client's agile development team, we quickly executed UX design, UI production, and user testing from the customer perspective. We facilitated smooth interdepartmental collaboration within a siloed organization, contributing to rapid project advancement and the establishment of design guidelines. As a result, we achieved outcomes such as an increase in online purchase ratios and a reduction in in-store dwell time. *Details of the integrated business support with the client are explained in the materials.

This is a case study of a UX-driven renewal aimed at expanding brand awareness and encouraging new account openings among the younger demographic. We thoroughly analyzed insights targeting the younger audience and implemented a mobile-first structural design along with the optimization of customer experience. By improving SEO from the customer's perspective, we increased site visits from search by 72% and boosted login numbers by 80%. By enhancing the experiential value on the website, we ultimately achieved a 31% increase in account openings. *Examples of UI design cases that optimize user experience are currently available in the materials.