シーイーシーカスタマサービス List of Products and Services

We would like to introduce a case study of our nearshore verification achievements, specifically "Embedded Software Verification." Company C faced challenges with a high number of undetected defects in tests conducted by their development team, leading to increased workload for the development staff. They sought to alleviate this burden by implementing third-party verification. This significantly reduced the testing workload for the development team and also contributed to lowering the management burden on the development side. [Challenges and Requests] - There were many undetected defects in tests conducted by the development team, and the workload for development staff was high, so they wanted to reduce the team's burden by introducing third-party verification. - They aimed to achieve seamless integration of development and testing to improve efficiency and reduce overall costs. - Due to concerns about the safety of confidential information leaks and potential damage or costs during equipment transportation, they had reservations about offshore solutions. *For more details, please download the PDF or feel free to contact us.*

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We would like to introduce a case study of our nearshore verification achievements, specifically regarding "Website Verification." Company B faced challenges due to a lack of irregular testing and variations in testing. They wanted to conduct tests but found it difficult to secure the necessary man-hours and lacked the know-how. Through third-party verification, we contributed to improving product quality by conducting tests from perspectives that the development team had overlooked and providing feedback on the trends of defects to the customer. [Challenges and Requests] - Due to a lack of irregular testing and variations in testing, they wanted to conduct tests but found it difficult to secure the necessary man-hours and lacked the know-how. - They wanted to supplement perspectives that the development team tends to overlook with third-party verification. - They wanted to build a continuous quality assurance system while keeping costs down. *For more details, please download the PDF or feel free to contact us.

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We would like to introduce a case study of our nearshore verification achievements: "Mobile Application Verification." Company A faced challenges due to missed defects in tests conducted by developers themselves and variations in test accuracy depending on the testers. They aimed to improve defect detection rates and stabilize test quality through third-party verification. By utilizing our nearshore base to absorb the fluctuations in the verification system scale associated with the expansion or contraction of development size, we were able to reduce the excess or shortage of man-hours. [Challenges and Requests] - Due to missed defects in tests conducted by developers themselves and variations in test accuracy depending on the testers, they wanted to improve defect detection rates and stabilize test quality through third-party verification. - They wished to streamline the testing process and man-hours to reduce costs associated with testing. - They aimed to systematize the processes and know-how for enhancing product quality. *For more details, please download the PDF or feel free to contact us.*

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By introducing our quality support "Nearshore Service," we will also achieve the streamlining of your work processes and the systematization of product quality maintenance. Do you have concerns such as wanting to reduce costs in your product development, wanting to conduct tests in-house but lacking personnel, environment, or know-how, or feeling uneasy about outsourcing to offshore (overseas)? Our service can solve those concerns. 【Features】 ■ Low cost ■ High performance ■ High-density communication ■ High security ■ Flexible response in emergencies *For more details, please download the PDF or feel free to contact us.

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We offer a quality support service called "Third-Party Verification Service." With the motto of "Providing products that satisfy our users," our experienced engineers check usability and functionality from the user's perspective. If you are facing issues with testing or quality evaluation, please consult us, as we can provide one-stop support from upstream to downstream processes. 【Service Details (Partial)】 ■ Document Verification (Upstream Process: Quality Enhancement Support) - Fixing defects at the upstream stage to reduce rework in later processes. ■ Usability Verification (Downstream Process: Verification Support from the User's Perspective) - Thoroughly verifying usability and functionality to enhance customer satisfaction. *For more details, please download the PDF or feel free to contact us.

• Other Management Services

We would like to introduce our case studies on the implementation of "Prizantor." We have examples of data migration, online training, personnel dispatch, and annual support provided to manufacturing companies, as well as cases of server installation, construction, and annual support for IT-related companies. You can check the details through the related links. We have multiple case studies to share, so please take a look. 【Partial Case Studies of Prizantor Implementation】 ■ Manufacturing: Personnel dispatch, data migration, online training, annual support ■ Manufacturing: Script development, annual support ■ Manufacturing: Add-in feature development, annual support ■ Manufacturing: On-site training, data migration, report output ■ IT-related: Server installation, construction, annual support *For more details, please download the PDF or feel free to contact us.

• Database

We would like to introduce a case where "Plizanter" was adopted for attendance management and other purposes in the nursing care welfare sector operated by Tailing Co., Ltd. At the company, most operational documents related to applications, reports, and attendance were managed on paper. Currently, by using our product for digitization, paper operations have been eliminated, and by integrating with Slack, information sharing has become smooth and speedy. 【Case Overview】 ■Challenges - The checking process was very burdensome, and we were considering whether digitization could make it easier for employees. ■Results - It has become possible to search for past information, and information that could not be found before due to paper storage can now be easily retrieved. *For more details, please download the PDF or feel free to contact us.

• Database

"Prizant" is a "domestic open-source web database" created to facilitate various communications and management. It is a suitable service for communication and data sharing tools not only within organizations but also with external partners. Additionally, it is appropriate as a migration system due to the aging of existing systems and service discontinuation. 【Features】 ■ As a no-code/low-code development platform, it allows for easy in-house app development. ■ It is possible to develop apps in-house while receiving development support. ■ It has powerful extensibility, including unique SQL execution and server scripts, enabling the resolution of various business challenges and the realization of operational efficiency. *For more details, please download the PDF or feel free to contact us.

• Database

The "Microsoft 365 Account Management Service" will handle the creation and deletion of Microsoft 365 accounts associated with the onboarding and offboarding of employees and external personnel, as well as changes to affiliation information and access permissions due to personnel transfers. By entrusting the entire process from task acceptance to execution, verification, and reporting to our experienced company, we can propose effective cost performance improvements without impacting the continuity and quality of your business. We kindly ask you to consider reviewing your operations and optimizing your resources at this opportunity. 【Features】 ■ Supports bulk processing ■ Accommodates various attribute information settings ■ Supports regular information output for Microsoft 365 (optional) ■ Capable of hybrid support *For more details, please download the PDF or feel free to contact us.

• Other Management Services

Our "On-site Support SE Assistance (SES)" provides support to customers facing urgent issues such as enhancing security, streamlining administrative tasks, and considering cloud services. For example, if you are considering whether to upgrade your company's computers to the latest Windows, we will assign a SE well-versed in Windows to your team. We will take responsibility for everything from selecting the computers to creating the master image, kitting, deployment, and providing help desk support for inquiries. Additionally, we will flexibly respond to your concerns and needs, such as standardizing and visualizing routine tasks, so please feel free to consult with us. 【Features】 ■ Always conscious of what the best course of action is from the customer's perspective ■ Adaptable to requests that were not initially planned ■ Constantly striving for standardization and normalization, making efforts to minimize reliance on individual expertise *For more details, please download the PDF or feel free to contact us.

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We offer "PC Lifecycle Support (PC-LCM and Kitting Services)." Setting up a PC actually takes more time than one might expect. Therefore, for companies that want to "refresh their internal PCs" or "request the introduction and setup of PCs for new employees all at once," we handle all the complicated setup and installation tasks necessary to get the PCs ready for actual business use, from model selection to implementation. 【Features】 ■ Wide range of support from a few units to large lots ■ Flexible response to work content and delivery times according to customer requests ■ Work is carried out while maintaining a high level of security and eliminating the risk of information leakage *For more details, please download the PDF or feel free to contact us.

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We would like to introduce a case study on the implementation of an "in-house help desk (service desk)" at a major general trading company. The company faced challenges because the users making inquiries were not well-versed in IT, leading to lengthy explanations even for simple inquiries, which prevented the information systems personnel from performing their intended tasks. By outsourcing cases that required significant response time, the workload of the information systems personnel was reduced, allowing them to focus on their core responsibilities, such as planning and proposal work for clients. 【Case Overview】 ■ Background of Implementation - The desire to reduce the burden on information systems personnel by outsourcing the help desk. ■ Implementation Effects - Cost reduction achieved by utilizing shared operators. *For more details, please download the PDF or feel free to contact us.

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In the "Corporate Help Desk (Service Desk)," our employees, who have extensive IT knowledge and experience, will provide support for the business systems used within your company. We offer a service that ensures peace of mind for internal users while providing an environment that allows system administrators to focus on their core responsibilities and reduce management costs. Additionally, we serve as a point of contact for IT-related requests, including the internal rollout of systems that are planned for implementation. 【Features】 ■ Support hours can be flexibly adjusted to meet your needs, whether it’s "weekdays, evenings, and weekends only" or "24/7." ■ Our team, well-versed in IT, can guide you in resolving a wide range of IT-related issues. ■ We cater to various needs, including individual operations, remote access, and registration tasks. *For more details, please download the PDF or feel free to contact us.

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We would like to introduce a case where a "Product/System Help Desk" was implemented for a customer company in the manufacturing and sales industry. This company requested support for product implementation and troubleshooting from sales representatives, serving as a point of contact for general customers, stakeholders from user organizations, and secondary support for the call center regarding their own product systems. By outsourcing system support with specialized knowledge, responses to general customers and user organizations have been carried out smoothly. 【Case Overview】 ■ Background of Implementation - Support for product implementation and troubleshooting has been requested from sales representatives. ■ Effects of Implementation - The call center can now separate responses, allowing sales to focus on their primary business. *For more details, please download the PDF or feel free to contact us.

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We would like to introduce a case study of implementing a "Product/System Help Desk" into the ICT solution business of a system development company. The company conducts maintenance and operation of the systems it has developed, but the development engineers were spending too much time responding to inquiries, preventing them from focusing on their primary development tasks. Therefore, they were looking for a company that could handle the reception desk. By establishing a reception desk, the engineers were freed from answering phone calls and were able to concentrate on their core development work. [Case Overview] ■ Background of Implementation - They wanted a 24/7 reception desk to handle severe issues such as system outages. ■ Implementation Effects - By utilizing shared operators, they were able to achieve a 24/7 reception system at a low cost. *For more details, please download the PDF or feel free to contact us.

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We would like to introduce a case study of the implementation of the "Product/System Help Desk" for a system integrator starting SOC (Security Operation Center) services. The company was looking for a help desk that could operate 24/7 as they began their services. As a result of the implementation, they were able to delegate labor-intensive tasks such as device disconnection operations and monitoring alert notifications to operators who are strong in IT technology. 【Case Overview】 ■ Background of Implementation - The company is about to start SOC (Security Operation Center) services. ■ Implementation Effect - By utilizing the existing 24/7 help desk system, they were able to establish a help desk at a low cost. *For more details, please download the PDF or feel free to contact us.

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We would like to introduce a case study on the implementation of a "Product/System Help Desk" for a system integrator. The company is about to start selling security products (software) and was looking for a help desk that could operate 24/7 and handle license issuance. As a result of the implementation, they were able to establish a help desk at a low cost by utilizing the existing 24/7 help desk system. [Case Overview] ■ Background of Implementation - Looking for a help desk that can operate 24/7 and handle license issuance. ■ Implementation Effects - Security engineers can now focus on more advanced tasks such as alert analysis, investigation, and building security environments for new customers. *For more details, please download the PDF or feel free to contact us.

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The "Product/System Help Desk (Technical Help Desk)" is an IT operation support service that provides 24/7 support throughout the year, especially when it is difficult to respond during off-hours such as late nights or holidays. Our experienced SEs will assist on behalf of our customers. By complementing the areas that customers cannot handle in the operation and maintenance of their products and systems, we can support users more broadly. We respond flexibly to customer requests, so please feel free to consult with us. 【Features】 ■ Flexible support from 24/7 availability to specific time slots as requested (only during nights or holidays, weekdays only, etc.) ■ Our employees, who are strong in IT technology, will respond as operators, enabling a wide range of IT-related support ■ Support for individual operations, remote access, registration tasks, and more *For more details, please download the PDF or feel free to contact us.

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We offer a "Product/System Help Desk (Technical Help Desk)" that allows your development and sales personnel to focus on their core business by entrusting us with support, while providing satisfactory assistance to customers and users. Please also utilize it as a primary reception point during your personnel's telework promotion. 【Features】 ■ Wide range of user support ■ IT experts available ■ Flexible hours ■ Adaptable responses *For more details, please download the PDF or feel free to contact us.

• Customer Support

We offer a "Nearshore Service" that simultaneously addresses the challenges of reducing the cost of product testing and improving work processes and quality. By implementing this service, it is also possible to streamline your work processes and systematize the maintenance of product quality. Please feel free to contact us if you have any requests. 【Features】 ■ Low cost ■ High performance ■ High communication ■ High security ■ Flexible response in emergencies *For more details, please download the PDF or feel free to contact us.

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We offer a "Prizant Support Service" for customers currently using Prizant, which includes annual support, customization, integration with other systems, training, sales of our developed integration applications, and implementation. We contribute to the further effective use and efficiency of Prizant that our customers are using. Please feel free to contact us if you have any requests. 【Service Details】 ■Troubleshooting ■Custom Development Support ■Implementation Support and Training ■Tool Sales *For more details, please download the PDF or feel free to contact us.

• Sales promotion and sales support software