Improving customer satisfaction and reducing internal burdens! IT professionals will handle the help desk.
In the "Corporate Help Desk (Service Desk)," our employees, who have extensive IT knowledge and experience, will provide support for the business systems used within your company. We offer a service that ensures peace of mind for internal users while providing an environment that allows system administrators to focus on their core responsibilities and reduce management costs. Additionally, we serve as a point of contact for IT-related requests, including the internal rollout of systems that are planned for implementation. 【Features】 ■ Support hours can be flexibly adjusted to meet your needs, whether it’s "weekdays, evenings, and weekends only" or "24/7." ■ Our team, well-versed in IT, can guide you in resolving a wide range of IT-related issues. ■ We cater to various needs, including individual operations, remote access, and registration tasks. *For more details, please download the PDF or feel free to contact us.
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【Other Features】 ■ User registration, deletion, and modification processes related to joining, transferring, retiring, and organizational changes, as well as changes to settings for shared folders with controlled access rights are possible. ■ Assistance with PC OS upgrades and backup tasks. ■ Support for inquiries regarding personnel shortages and training. *For more details, please download the PDF or feel free to contact us.
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【Solving Such Concerns】 ■ There is no representative available to handle emergencies. ■ The response is dependent on specific individuals, and that representative is on leave or has resigned. ■ Users do not understand explanations involving technical terms or jargon. ■ There are repeated basic inquiries, making it difficult to focus on core business activities. ■ Users do not operate according to the manual. ■ Training representatives incurs time and costs. *For more details, please download the PDF or feel free to contact us.
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Our company provides IT services such as selecting and building IT products suitable for our client companies, as well as operation and maintenance services. We protect our clients' IT infrastructure with high-quality services that are "reliable, safe, and comfortable," and we aim to be a business partner that continues to provide an IT environment where our clients' employees can focus on their core business.