Our company will handle the help desk for the products and systems developed and sold by your company!
We offer a "Product/System Help Desk (Technical Help Desk)" that allows your development and sales personnel to focus on their core business by entrusting us with support, while providing satisfactory assistance to customers and users. Please also utilize it as a primary reception point during your personnel's telework promotion. 【Features】 ■ Wide range of user support ■ IT experts available ■ Flexible hours ■ Adaptable responses *For more details, please download the PDF or feel free to contact us.
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basic information
【Service Lineup】 ■ Inquiry Response ・Inquiry Reception ・Inquiry Response ・Incident Management ・First-Level Incident Response ・Escalation Response ・Regular Reports ・Repair Arrangement ■ Operation Tasks ・Alert Monitoring ・Account Registration and Deletion ■ Management Tasks ・License Management ・Renewal Procedure Notification ■ Telework Support ・First-Level Reception Response *For more details, please download the PDF or feel free to contact us.
Applications/Examples of results
【Examples of Achievements】 ■ Manufacturers - Product inquiry support - Incident reception support ■ IT Companies - Product license management ■ Manufacturing Industry - Monitoring alert response for implemented systems ■ Government Agencies - Issuance of product passwords in emergencies, etc. *For more details, please download the PDF or feel free to contact us.
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Company information
Our company provides IT services such as selecting and building IT products suitable for our client companies, as well as operation and maintenance services. We protect our clients' IT infrastructure with high-quality services that are "reliable, safe, and comfortable," and we aim to be a business partner that continues to provide an IT environment where our clients' employees can focus on their core business.
![[Product/System Help Desk Implementation Case] SOC Service](https://image.www.ipros.com/public/product/image/730/2001502330/IPROS59467427732820633649.png?w=280&h=280)
