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Showa Building Management Service Operations

Showa Building Management Service Operations

With each individual's accurate judgment and gentle approach, we aim for a "refreshing" experience. We will assist you in ensuring that our customers can use our services comfortably.

We would like to introduce the "service operations" conducted by Showa Building Management. In public facilities and complex buildings, we aim to enhance user satisfaction by placing specialized staff in telephone exchange and reception services, ensuring that customers can use the facilities smoothly. With a refreshing and heartfelt approach, we assist customers in having a pleasant experience. 【Features】 ■ Accurate judgment by each individual ■ Soft response ■ Improvement of user satisfaction *For more details, please refer to the PDF document or feel free to contact us.

  • Other commercial buildings and service facilities

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I want to delegate ancillary tasks such as customer service operations.

I want to delegate ancillary tasks such as customer service operations.

Introducing a case where it has become possible to conduct operations at one-third of the conventional cost!

We would like to introduce examples of proposals and responses to our customers through our logistics solution services. Our customer faced challenges as the increase in sales of shipped products led to a rise in customer service operations. They wanted to focus on their core business but were struggling with the time required for hiring and training employees engaged in customer service. In response, we established dedicated staff to visualize and standardize the increasingly complex operations, resulting in the creation of operational manuals, job rotations, and thorough training to build a coverage system. 【Case Overview】 <Customer Needs> ■ Increase in customer service operations due to strong sales of shipped products ■ Desire to focus on core business but facing time constraints in hiring and training customer service employees *For more details, please refer to the PDF document or feel free to contact us.

  • Logistics and warehouse management systems

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Repair service operations [outsourcing, business consignment, BPO]

Repair service operations [outsourcing, business consignment, BPO]

We provide repair services in various forms, backed by skills developed through years of maintenance work for electronic equipment manufacturers.

At ODS Communication Services Co., Ltd., a group company of ODS Corporation, we are developing outsourcing service businesses that support manufacturers and distributors. <Outsourcing Business> ■ Call Center Operations - High-quality technical services - Telemarketing - Customer contact services, etc. ■ Repair Service Operations - Base services (consolidated base type, expanding bases nationwide) - Field services (on-site) ■ Quality Control Operations - Embedded software verification services - Pre-shipment inspection services - Recall inspection services - Firmware updates, etc. ■ E-commerce Fulfillment Operations - Order confirmation - Shipping control - Kitting (accessory parts, software, etc.) - Packing and shipping, etc.

  • others

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