Introducing a case where it has become possible to conduct operations at one-third of the conventional cost!
We would like to introduce examples of proposals and responses to our customers through our logistics solution services. Our customer faced challenges as the increase in sales of shipped products led to a rise in customer service operations. They wanted to focus on their core business but were struggling with the time required for hiring and training employees engaged in customer service. In response, we established dedicated staff to visualize and standardize the increasingly complex operations, resulting in the creation of operational manuals, job rotations, and thorough training to build a coverage system. 【Case Overview】 <Customer Needs> ■ Increase in customer service operations due to strong sales of shipped products ■ Desire to focus on core business but facing time constraints in hiring and training customer service employees *For more details, please refer to the PDF document or feel free to contact us.
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【Other Case Summary】 <Our Proposal> ■ We propose to establish dedicated staff to visualize and standardize the increasingly complex operations. ■ We provide estimates that lead to cost improvements, such as labor costs and office expenses. <Proposal Effects> ■ By creating operation manuals, implementing job rotation, and ensuring thorough training, we established a coverage system. ■ We were able to conduct operations at one-third of the traditional cost through improvement proposals related to the customer management system. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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In our company, in order to adapt to the changes and speed of the times, we not only utilize cutting-edge knowledge, technology, and equipment, but also thoroughly reassess fundamental aspects such as compliance and safety management, providing our customers with the highest quality logistics services. As a 3PL company, we offer total support for logistics outsourcing, inventory, cost improvement, and logistics system construction for both BtoB and BtoC. Please feel free to contact us if you have any requests.