Desk Service - List of Manufacturers, Suppliers, Companies and Products

Desk Service Product List

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Security Desk Service

Security Desk Service

Support in monitoring, various investigations, and advisory roles to reduce the customer's security risks.

The "Security Desk Service" monitors and supports the operation of security tools included in offerings such as "Microsoft 365 E5," ensuring they are maintained in an optimal state, providing security analysis support, and offering advice on various configurations. In response to the ever-evolving threats of cyber security, this service helps reduce the operational burden on our customers. 【Service Overview】 ■ Regular Operations - Incident response, configuration consultation, detection response, fixed-rate advisory support ■ Monitoring - Surveillance, attack detection, alert response, notifications, reporting ■ Analysis and Response Proposals - Forensic investigation, report creation, response proposals and implementation, escalation *For more details, please refer to the PDF document or feel free to contact us.

  • Other Management Services
  • Firewall

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Remote Help Desk Service

Remote Help Desk Service

Providing remote support for various computer-related issues on the spot.

Our company offers a convenient service called 'Remote Help Desk,' where our IT specialists remotely operate and share your computer screen to resolve issues at the moment and on-site when you encounter problems. "I need to create this document by today, but it suddenly stopped working..." "I don't understand how to operate this software, and my work is stalled." In such urgent situations, if you call our Remote Help Desk, we will listen to your concerns and guide you to resolve the issues. 【Features】 ■ Immediate support when you need it ■ Support for small offices ■ Availability guaranteed through security management *For more details, please download the PDF or feel free to contact us.

  • Other Management Services
  • IT Control and Services

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[Case Study of Product/System Help Desk Implementation] System Integrator

[Case Study of Product/System Help Desk Implementation] System Integrator

By separating the licensing work and initial setup tasks, we were able to provide the customer with the license by the agreed deadline!

We would like to introduce a case study on the implementation of a "Product/System Help Desk" for a system integrator. The company is about to start selling security products (software) and was looking for a help desk that could operate 24/7 and handle license issuance. As a result of the implementation, they were able to establish a help desk at a low cost by utilizing the existing 24/7 help desk system. [Case Overview] ■ Background of Implementation - Looking for a help desk that can operate 24/7 and handle license issuance. ■ Implementation Effects - Security engineers can now focus on more advanced tasks such as alert analysis, investigation, and building security environments for new customers. *For more details, please download the PDF or feel free to contact us.

  • others

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[Case Study of In-House Help Desk Implementation] Major General Trading Company

[Case Study of In-House Help Desk Implementation] Major General Trading Company

A case where costs were reduced by utilizing a shared operator!

We would like to introduce a case study on the implementation of an "in-house help desk (service desk)" at a major general trading company. The company faced challenges because the users making inquiries were not well-versed in IT, leading to lengthy explanations even for simple inquiries, which prevented the information systems personnel from performing their intended tasks. By outsourcing cases that required significant response time, the workload of the information systems personnel was reduced, allowing them to focus on their core responsibilities, such as planning and proposal work for clients. 【Case Overview】 ■ Background of Implementation - The desire to reduce the burden on information systems personnel by outsourcing the help desk. ■ Implementation Effects - Cost reduction achieved by utilizing shared operators. *For more details, please download the PDF or feel free to contact us.

  • others

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Simultaneously implement business improvement! IT support and help desk services.

Simultaneously implement business improvement! IT support and help desk services.

Our highly skilled personnel provide support at a low fixed rate! We will also implement business improvements by leveraging our expertise in promoting DX (Digital Transformation).

We provide "IT Support and Help Desk Services," which also involve business reform for the commissioned tasks themselves. We offer total support for information system operations, including the introduction of IT tools and the operation and management of internal information equipment. By preventing the black-boxing of operations, it becomes possible to grasp the appropriateness of business conditions. 【Service Features】 ■ IT Support and Help Desk ■ Clarification of Business Content ■ Realization of Business Improvement *For more details, please refer to the QR code below or feel free to contact us.

  • Customer Support

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Service desk service

Service desk service

We will dispatch our employees.

Our company provides outbound services, including new customer development and sales promotion support, as well as help desk services capable of handling a wide range of inquiries related to our unique systems, hardware/software, and networks. We offer various BPO services, from equipment setup to asset management and IT resource management. Please feel free to contact us if you have any requests. 【Our Features】 ■ Dispatching employees instead of registered temporary staff ■ Comprehensive training ■ Providing a diverse range of information processing tailored to customer needs ■ Guaranteeing high security ■ High-speed processing of large data *For more details, please contact us.

  • others

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[Product/System Help Desk Implementation Case] SOC Service

[Product/System Help Desk Implementation Case] SOC Service

A case where the security SE was able to focus on more advanced tasks such as alert analysis and investigation!

We would like to introduce a case study of the implementation of the "Product/System Help Desk" for a system integrator starting SOC (Security Operation Center) services. The company was looking for a help desk that could operate 24/7 as they began their services. As a result of the implementation, they were able to delegate labor-intensive tasks such as device disconnection operations and monitoring alert notifications to operators who are strong in IT technology. 【Case Overview】 ■ Background of Implementation - The company is about to start SOC (Security Operation Center) services. ■ Implementation Effect - By utilizing the existing 24/7 help desk system, they were able to establish a help desk at a low cost. *For more details, please download the PDF or feel free to contact us.

  • others

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[Case Study on the Introduction of Product/System Help Desk] Manufacturing and Sales Industry

[Case Study on the Introduction of Product/System Help Desk] Manufacturing and Sales Industry

A case where we have become able to provide careful support even to customers who are not familiar with computers or smartphones!

We would like to introduce a case where a "Product/System Help Desk" was implemented for a customer company in the manufacturing and sales industry. This company requested support for product implementation and troubleshooting from sales representatives, serving as a point of contact for general customers, stakeholders from user organizations, and secondary support for the call center regarding their own product systems. By outsourcing system support with specialized knowledge, responses to general customers and user organizations have been carried out smoothly. 【Case Overview】 ■ Background of Implementation - Support for product implementation and troubleshooting has been requested from sales representatives. ■ Effects of Implementation - The call center can now separate responses, allowing sales to focus on their primary business. *For more details, please download the PDF or feel free to contact us.

  • others

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GSS for Building Help Desks and Call Centers - 25 Years of Establishing Trust and Reliability

GSS for Building Help Desks and Call Centers - 25 Years of Establishing Trust and Reliability

Long-standing experience in IT help desk for major corporations.

Our company provides a variety of support as a help desk service, including operation instructions and troubleshooting for IT equipment within the company, inquiries regarding computer operations, and specialized application operations. In addition to IT help desk services, we can also accommodate initial response at call centers tailored to our customers' needs. We offer the construction and operation of an internal technical support center using phone, email, and remote (remote control) assistance. We also respond to inquiries about starting small-scale operations with cost benefits and quick response times through a shared help desk. We have 25 years of trust, achievements, and know-how. 【Service Contents】 ■ IT Help Desk Services ■ Contact Center Services (BPO Services) ■ Call Center and Initial Reception Services ■ Fault and Repair Reception Desk ■ Outbound Call Center ■ Remote Support *Please feel free to contact us for more details.

  • Customer Support
  • Sales Agent

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Remote Help Desk Service

Remote Help Desk Service

A packaged service from incident reception to monthly reporting!

We offer a remote help desk service that packages cloud services. We can handle everything from incident reception to monthly reporting. By utilizing email, phone, and reception forms, we provide seamless responses to customer inquiries. Please feel free to contact us if you have any requests. 【Features】 ■ Utilizing cloud PBX, we can continue reception operations regardless of location. ■ Efficient inquiries can be made using traditional phone and email inquiries along with Microsoft Forms. ■ We can propose a flexible system tailored to your business type. *For more details, please download the PDF or contact us. Contact Information Phone: 06-6342-7821 Email: accordworks_sales@accordworks.co.jp

  • Customer Support
  • others

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Product/System Help Desk Service

Product/System Help Desk Service

Our company will handle the help desk for the products and systems developed and sold by your company!

We offer a "Product/System Help Desk (Technical Help Desk)" that allows your development and sales personnel to focus on their core business by entrusting us with support, while providing satisfactory assistance to customers and users. Please also utilize it as a primary reception point during your personnel's telework promotion. 【Features】 ■ Wide range of user support ■ IT experts available ■ Flexible hours ■ Adaptable responses *For more details, please download the PDF or feel free to contact us.

  • Customer Support

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Help desk service

Help desk service

Extensive support contracting and a robust call center infrastructure.

We will serve as a "comprehensive consultation desk" that handles everything from the entire system and general office automation (OA) to support, repair reception, and maintenance arrangements, without being limited to a single product or role, through multi-vendor and multi-support capabilities. Our custom-made designs cater to the needs of client companies, specializing in small to medium-sized operations, from sharing with less than one seat to dedicated centers with 200 seats. We analyze business data and provide valuable reports. 【Features】 ■ One-stop service that consistently handles everything from reception to business processing ■ Flexible center design based on client company requests ■ Data analysis and report provision utilizing call logs and CRM tools *For more details, please download the PDF or feel free to contact us.

  • others

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