GSS for Building Help Desks and Call Centers - 25 Years of Establishing Trust and Reliability
Long-standing experience in IT help desk for major corporations.
Our company provides a variety of support as a help desk service, including operation instructions and troubleshooting for IT equipment within the company, inquiries regarding computer operations, and specialized application operations. In addition to IT help desk services, we can also accommodate initial response at call centers tailored to our customers' needs. We offer the construction and operation of an internal technical support center using phone, email, and remote (remote control) assistance. We also respond to inquiries about starting small-scale operations with cost benefits and quick response times through a shared help desk. We have 25 years of trust, achievements, and know-how. 【Service Contents】 ■ IT Help Desk Services ■ Contact Center Services (BPO Services) ■ Call Center and Initial Reception Services ■ Fault and Repair Reception Desk ■ Outbound Call Center ■ Remote Support *Please feel free to contact us for more details.
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basic information
【Help Desk Operation Image】 1. Call reception (troubleshooting, catching up on inquiries and alarm information) 2. Operators handle initial responses, while supervisors thoroughly manage response quality Manage incidents (history registration management) while following procedures 3. Escalation to customer administrators (such as the IT department) and each vendor 4. Coordination through feedback on response results from customer administrators (such as the IT department) 5. Provision of date and monthly report creation 6. Provision of monthly incoming call numbers, response rates, and abandonment rates *For more details, please feel free to contact us.
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For more details, please feel free to contact us. 【Industry Achievements of IT Help Desk and Call Center Over the Past 25 Years】 Major foreign-affiliated cosmetics industry / Major foreign-affiliated apparel brand industry / Public library facility management companies / Sports retail industry / Major construction manufacturers / Learning centers for students / Manufacturer equipment repair reception services / Hotel facility terminal support / Supermarkets and retail cash register terminal support / Computer support for students / System terminal support for real estate companies / Monitoring service outsourcing, etc.
Detailed information
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GSS One-Stop Service Global Solution Services Co., Ltd. covers everything from proposals to implementation and aftercare. Our commitment to quality, cultivated through our repair services, solves the problems faced by our customers through ICT support, system development, and multi-vendor repair services.
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Company information
At our company, we have aimed to solve as many issues as possible for our customers, starting with repairs for PCs and smartphones, as well as help desk support, onsite support, and system development. As part of our help desk services, we provide various types of support, including operational instructions and troubleshooting for IT equipment within companies, inquiries regarding computer operations, and specialized application usage. We have been able to celebrate our 25th anniversary by continuously providing "trust and peace of mind." While the scope of our services has expanded, our commitment to how quickly we can resolve issues and how we can exceed the level of service our customers expect remains unwavering in our "dedication to quality." We are committed to the quality of our services and strive to be a reliable company. Please feel free to contact us with any requests.