Introducing a case study of developing a CRM system on the Salesforce Platform!
We provide research on cosmetics and a raw material database, as well as overseas expansion. Here, we would like to introduce a case requested by a cosmetics sales trading company. The company had implemented a CRM system, but as it expanded its business, it became clear that the existing CRM was no longer sufficient to keep up with current operations. Therefore, we participated from the requirements definition stage and supported the investigation and design of internal business workflows. We contributed to a large DX project that involved the entire organization, making the customer management system more convenient and improving operational efficiency. **Client Requirements:** - We want to create a CRM management system that fits our business. - We want to shorten the development period and release it as soon as possible. - We want to customize our original CRM system while using Salesforce's standard features. *For more details about the case, you can view it through the related links. For more information, please download the PDF or feel free to contact us.*
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【VNEXT's Proposals and Solutions】 ■ Participated from the requirements definition phase, supporting the investigation and design of internal business workflows. ■ Engineers stationed at the client's site absorbed business knowledge and system requirements, facilitating communication efficiency with the client by deploying to offshore teams. ■ Responsible for coding, implementation, and testing on the Salesforce Platform. ■ Integrated internal APIs using Salesforce API (Salesforce REST API/Batch API). ■ Proposed the integration of Google Translate and Google Analytics into the system to enable order management and CRM management from overseas. ■ Automated the BtoB order process (Cloud Experience site for BtoB customers). *Details of the case can be viewed through the related links. For more information, please download the PDF or feel free to contact us.
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*You can view the details of the case from the related link. For more information, please download the PDF or feel free to contact us.*
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VNEXT JAPAN Inc. is an IT solutions company with 19 years of experience and over 800 development projects. More than the number of projects, our strength lies in building long-term relationships with our clients. Rather than providing one-off services, we work as a long-term partner to support digital transformation and operational efficiency. Our strength is the combination of Japanese project management, requirements definition and quality control with Vietnam’s skilled IT talent and development resources. With Japanese owners on our team, we work closely with clients to understand their business logic and design the optimal development structure. We support clients across industries, including manufacturing, retail and distribution, from internal systems to CRM and ERP, with flexible development structures tailored to their needs.
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