Customer management system for the manufacturing and equipment maintenance industries.
F-RevoCRM
A comprehensive customer management system that can manage all sales and support contacts via the web.
It is an open-source CRM system that centrally manages equipment, repair, and inspection history, standardizing maintenance operations. It standardizes after-sales service operations, including inquiry responses, maintenance contracts, equipment information, and dealer collaboration, achieving improved response quality and operational efficiency. It supports operations such as facility management, equipment/machine management, maintenance, and dealer management, with a wealth of implementation experience in manufacturing and equipment maintenance industries. Basic Information ■ Product Name: F-RevoCRM ■ Provision Type: Cloud (SaaS) / Enterprise (On-Premise) ■ Target Industries: Manufacturing, Equipment Maintenance, Facility Management, Environmental Measurement and Facility Management, etc. ■ Target Departments: Management, Design and Manufacturing, Field Service, Sales Departments.
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basic information
【CRM Functions for Manufacturing and Equipment Maintenance Industries】 - Property Management: Centralized management of property information owned by customers - Equipment and Device Management: Aggregated management of information on delivered equipment and parts by customer - Maintenance Contract Management: Overview of maintenance contract details, renewal dates, and contract status on a single screen - Inquiry and Maintenance Response History Management: Visualization of the history from reception to completion of response. Prevents oversight and reliance on specific individuals even if the responsible person changes - Schedule Management: Management of regular maintenance and inspection schedules - Document Management: Management of files such as drawings, reports, and manuals (doc/xlsx/ppt/pdf, etc.) - Quotation and Billing Data Management: Centralized management of quotation and billing information based on customers - Report PDF Creation: PDF output of response reports from within the system - Alert Notifications: Automatic notifications a few days before the replacement time for equipment and parts or contract renewal dates - Workflow and Recurring Registration: Automation of regular simple tasks and registration tasks - Customer Portal: A dedicated portal site for agents and customers to share response status in real-time (portal user licenses are free) - Integration with Other System APIs: Possible integration with core systems and function-specific tools
Price information
■Price (Cloud version) 1-5 users: From 10,000 yen per month (excluding tax) / Plans based on the number of users ■Free trial: Available (support can be used during the trial) Implementation cost: No initial implementation cost for Cloud Edition *For more details, please feel free to contact us.
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Applications/Examples of results
■Qhen Co., Ltd. (Equipment Manufacturing and Management Business / 150 employees)■■ Introduced F-RevoCRM to the call center operations for accepting repair requests for water heaters. Contractors can now directly check repair requests and register their response status from the customer portal, allowing the call center to grasp progress in real-time. This has improved the quality of customer service. ■Environmental Improvement Business Company N (Environmental Measurement and Facility Management Business / 150 employees)■■ Consolidated customer and equipment information that was fragmented across departments into F-RevoCRM. This has enabled cross-departmental access to historical cases and contact history on a corporate basis, leading to an increase in proposal opportunities and the development of new sales strategies.
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Company information
At Thinking Reed, we advocate for the realization of "smart business," which goes beyond general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, by also incorporating the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house production.
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