Feel free to resolve issues anytime via LINE! After implementation, accuracy improves, achieving a high rate of automated responses.
The LINE support system provided by Act Co., Ltd. is an AI automatic response service that utilizes the official LINE as a contact point to streamline customer interactions. AI responds to frequently asked questions regarding business hours, fees, and service details 24 hours a day, 365 days a year, answering in natural language after understanding the content. Furthermore, in cases where judgment or individual responses are necessary, the system smoothly hands over to a human, sending a notification message to the customer while simultaneously alerting the administrator. This mechanism helps prevent missed responses while reducing the workload, achieving improved customer satisfaction and an efficient support system. 【Features】 ■ 24-hour automatic response by AI + switch to human function ■ High-precision AI response that "understands and answers" ■ A system that improves accuracy the more it is used *For more details, please download the PDF or feel free to contact us.
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Our company operates under the belief that "AI that is not used in actual operations has no value." We do not aim to simply implement AI for its own sake; instead, we prioritize its safe and continuous use in the field. Therefore, we provide support that includes not just offering tools or temporary training, but also organizing business content, distinguishing between tasks suitable for AI and those that require human judgment, designing and building with operational considerations in mind, and creating a system for ongoing improvements after implementation. Additionally, our AI-related services are consistently managed in-house, covering planning, design, development, and operation, thereby avoiding unnecessary intermediate processes and maintaining a practical focus.
