Automation of call centers. We will promote telecommuting.
"Visible IVR" is a cloud-based IVR (Interactive Voice Response) service that informs customers who call a call center from their smartphones about the "web-based guidance menu" via SMS. With the visible menu (navigation), customers who call are guided to their desired service desk. By implementing this service, call centers no longer need operators to respond directly as before; they can handle initial responses through the web-based guidance menu. As a result, not only is the burden on operators significantly reduced, but it also enables the establishment of a telework system. 【Features】 ■ Can be retrofitted to existing call center systems ■ Easy to implement without the need for additional equipment ■ Industry-leading low cost ■ Operations can start in as little as 3 business days *For more details, please download the PDF or feel free to contact us.
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【What We Can Do】 ■ Avoid opportunity loss due to overflow calls and abandoned calls ■ Available 24/7 ■ Reduce operator workload and cut labor costs ■ Improve customer satisfaction (CS) *For more details, please download the PDF or feel free to contact us.
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Our company is engaged in the telecommunications business. We offer a free simulation of your current phone usage and will propose services that can reduce your phone costs. Additionally, we can suggest the number of lines and networks tailored to your call volume. With suitable consulting, we will help you achieve the best phone environment for your company.