A business reform platform that centralizes interactions with customers and partner companies.
Customer-INFO and Partner-INFO are business support systems that enable centralized management of communication with customers, residents, and partner companies in the cloud. By digitizing operations that were previously dispersed across phone, paper, and email—such as notification distribution, inquiry responses, various applications, estimates and reports, and progress management—it achieves efficiency and enhanced information sharing. Before implementation, issues included a lack of transparency in response history, dependency on individuals for progress, and missed confirmations due to information dispersion. However, after implementation, centralizing all communications allows for visibility into response status and rapid decision-making. As a result, it simultaneously reduces operational workload and improves response quality, significantly contributing to customer satisfaction and strengthening collaboration with partner companies.
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basic information
■Main features of the business collaboration cloud "Partner-INFO" that centralizes communication with partner companies: - Work inspection reports - Photo storage/document sharing - Chat function - Process management, etc. ■Next-generation communication app "Customer-INFO" that centralizes communication with customers and residents: - Announcements - Inquiries - Facility reservations - Surveys - General meeting resolutions - Billing and payment information, etc.
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Applications/Examples of results
■Partner-INFO Communication with partner companies was mixed between phone, email, and fax, leading to issues with information dispersion and progress management becoming dependent on individuals. After the introduction of Partner-INFO, communication can now be conducted via chat for each project, facilitating smooth information sharing. Reports and estimates are directly uploaded and managed in the cloud, eliminating the risk of document loss and oversight. By visualizing work progress within the system, an environment is established where anyone can grasp the situation, ensuring smooth handovers. As a result, operational efficiency and strengthened collaboration with partner companies have been achieved. ■Customer-INFO Inquiry responses and various applications were dispersed across multiple channels such as phone, paper, and bulletin boards, leading to a lack of shared information on response status and instances of missed responses. After the introduction of Customer-INFO, inquiry details and response histories can now be shared in real-time, preventing missed responses. Furthermore, by completing notification distribution and application acceptance within the app, significant reductions in the labor required for paper distribution and phone responses have been achieved. Customer information is also centrally managed in the cloud, eliminating issues with missed updates and duplicate registrations, resulting in accurate information management. This leads to improved operational efficiency and enhanced quality of customer responses.
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Company information
The Construction Systems Sales Department is a total coordination division that supports the construction and construction machinery industries with internet technology and open systems. Our company has three main features. Feature 1: [A consistent system from requirements definition to post-implementation operation and maintenance] We have sales, development, and maintenance departments within our division, allowing us to handle everything from proposals to operations in-house. In the event of unexpected troubles, we collaborate with our internal network department, data center operations department, offshore partners, and vendors to quickly resolve issues. Feature 2: [Ability to propose optimal solutions without external influence] As an independent vendor, we are not affected by other companies, allowing us to provide neutral advice on necessary packages for operational efficiency and product inquiries. During requirements confirmation, we inquire about the internal situation and make IT proposals that open up future prospects. Feature 3: [Solving the problem of not being able to centrally manage data across multiple industry systems] By collaborating with our specialized departments for different industries within our company, we resolve issues. Additionally, we have established a system to work with other vendors to provide optimal proposals based on cost-effectiveness.
