Streamlining multi-site trouble response: A new maintenance system for the era of labor shortages.
In equipment maintenance operations, there is a need to respond to different troubles at each site, and the disparity in response capability due to the experience and skills of technicians is a challenge. Additionally, the concentration of work on veteran technicians and the difficulty of simultaneously addressing multiple sites also pose a significant burden. SynchroEyes shares on-site footage via Teams, allowing veterans to support multiple sites remotely. This enhances the response capability of on-site workers and establishes an efficient and stable maintenance system. ■ For concerns like these: - Work is concentrated on veteran technicians - Unable to respond to multiple sites simultaneously - Variability in response quality at different sites - Insufficient manpower to keep up with responses - High costs associated with on-site support
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basic information
■Features - Veterans support multiple sites remotely - Enhance the response capabilities of on-site workers - Improve the speed of troubleshooting - Provide remote support for on-site decision-making to reduce recovery time - Reduce business trips and travel
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Applications/Examples of results
■Utilization Scenarios - Equipment maintenance and upkeep - On-site response to unexpected troubles - Remote support during regular inspections - On-site assistance for young engineers - Simultaneous management of multiple locations
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Company information
Our company is engaged in the planning, manufacturing, and sales of the remote work support system "SynchroAZ" and the drone live video streaming system "drone AZ." "SynchroAZ" utilizes smart glasses to share the perspective of on-site workers, allowing instructions to be given remotely. "drone AZ" is a service that enables live viewing of images captured by drones flying on-site, all while being at the office. Of course, two-way audio communication is also possible, allowing for guidance on flight (filming) locations and angle instructions. Please feel free to contact us if you have any inquiries.
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