[Support Case] SB Payment Service Corporation

Assisted in building Salesforce dashboards, improving the deal conversion rate by 139%!

We would like to introduce a case study of implementing inside sales at SB Payment Service Co., Ltd., which provides payment platform services. Around the beginning of 2023, the company experienced a steady increase in the number of leads, resulting in an imbalance between the number of leads acquired and the number of personnel available to handle them, leading to a decline in the conversion rate to business negotiations. Comparing before and after the support, the conversion rate to business negotiations improved by 139% after implementation. Additionally, by partially customizing the Salesforce dashboard, analysis became easier. [Case Overview] ■ Challenges - Due to the increase in the number of leads, there was a shortage of inside sales personnel, leading to a declining trend in the conversion rate to business negotiations. ■ Results - Achieved performance equivalent to that of employees. - Supported the construction of the Salesforce dashboard, resulting in a 139% improvement in the conversion rate to business negotiations. *For more details, please refer to the related links or feel free to contact us.

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