[Use Case] Support Hotline for Automation and Unmanned Operations for Internet Cafés
Lukatel CML-200
The automation of internet cafes, Lukatel supports "connected safety."
In recent years, the internet cafe industry has faced serious labor shortages and rising labor costs, making it particularly difficult to secure staff for night shifts at 24-hour operations, which has increased the operational burden. While the promotion of digital transformation (DX) has led to the introduction of self-check-in machines and automatic payment machines, issues have arisen with users who are unfamiliar with operating the devices and the need for immediate responses during troubles. This is where the Lukatel CML-200 was introduced. With intuitive operation that only requires picking up the receiver, users can confidently make inquiries and emergency contacts even when staff are not present. After its introduction, various benefits were realized, including reduced staff burden, realization of labor savings, improved customer satisfaction, continuation of 24-hour operations, prevention of lost opportunities, and reduction of effort and costs during implementation. In some cases, labor costs were reduced by up to 75%, contributing to both operational efficiency and service quality.
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basic information
●Basic Specifications Supported Carriers: NTT Docomo, KDDI, SoftBank (4G/LTE) Main Unit Size: 90mm(W) × 74mm(D) × 210mm(H) Operating Temperature: -25℃ to +70℃ Installation Method: Desktop installation/wall-mounted installation compatible Power Supply: AC power (no installation required) ●Functional Specifications Dialing Methods: Handset dialing, button dialing, hands-free dialing Incoming Call Features: Allow/deny settings, incoming call number registration Voice Guidance: Operation instructions, automatic notification support Schedule Function: Change of destination based on time, day of the week, and date Loop Call: Supports forwarding to up to 11 locations Automatic Response: Forced hands-free call transition ●Management Features Remote Management: Configuration changes, status monitoring, remote reboot I/O Functions: Device connection notifications (device failure notifications, emergency calls, etc.), remote operation support (opening and closing doors or gates, etc.) Status Display: LED signal strength and usage status display Volume Adjustment: Speaker volume adjustment during calls Customization: Label color and content change support *For more details, please download the PDF or feel free to contact us.*
Price range
P2
Delivery Time
P3
Applications/Examples of results
In a net cafe, by installing the Lukatel CML-200 at key locations such as the entrance and near the payment machines, it is possible to create an environment where users can safely receive services even during unmanned reception times. With intuitive operation that only requires picking up the receiver, even those who are not familiar with machine operations, such as intoxicated customers and the elderly, can use it without confusion. By utilizing the scheduling function to switch the destination based on the time of day, automatic forwarding to store staff during the day and to an external call center at night is possible. The call rejection setting prevents unnecessary calls from outside, ensuring stable operation. Remote configuration changes and call history checks are also possible, allowing for centralized management of multiple locations. 【Usage Scenarios】 - Entrance: Check-in guidance and emergency contact during unmanned reception - Near payment machines: Immediate support during operation troubles - Shared areas inside the store: Voice guidance for equipment information and usage methods - In front of private rooms: Emergency calls in case of health issues or equipment malfunctions - Nighttime: Remote support when staff are absent to maintain customer satisfaction
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Company information
Our company, K-Max Co., Ltd., has been at the forefront of communication technology for 34 years since its founding. What we pursue is not merely information transmission. It is "heartfelt communication" that deeply connects "people" to "people," "people" to "things," and "things" to "things," creating smiles and a better society. We uphold this **"heartfelt communication"** as our philosophy, utilizing the latest communication technologies and innovative solutions to contribute to solving a wide range of societal and customer challenges. Backed by years of experience and proven results, our technological capabilities and the spirit of "heartfelt communication," which always considers others, continue to create value that connects to the future.