Balancing labor reduction and customer service. A case study on the safe operation of unmanned facilities achieved through the introduction of Lukatel.
In supporting the automation of hotels, Keimax's Lukatel is effective for enhancing unmanned reception and nighttime services. For example, in accommodations that are advancing towards unmanned front desks, installing Lukatel allows for remote handling of inquiries and emergency contacts during check-in. Users are automatically connected to a call center or administrator via a handset or button operation, guided by voice prompts. Furthermore, a scheduling feature that switches the destination based on the time of day allows for operations where calls are forwarded to staff during the day and to external contractors at night. This enables the maintenance of customer service quality while minimizing human resources. After implementation, it achieves both labor cost reduction and operational efficiency, ensuring peace of mind for guests. The adoption is particularly progressing in small hotels and simple lodgings in rural areas.
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basic information
●Basic Specifications Supported Carriers: NTT Docomo, KDDI, SoftBank (4G/LTE) Main Unit Size: 90mm(W) × 74mm(D) × 210mm(H) Operating Temperature: -25℃ to +70℃ Installation Method: Desktop installation/wall-mounted installation compatible Power Supply: AC power (no installation required) ●Functional Specifications Dialing Methods: Handset dialing, button dialing, hands-free dialing Incoming Call Features: Allow/deny settings, incoming call allowed number registration Voice Guidance: Operation instructions, automatic notification support Schedule Function: Change of dialing destination based on time, day of the week, and date Loop Call: Supports forwarding to a maximum of 11 locations Automatic Response: Forced hands-free call transition ●Management Features Remote Management: Configuration changes, status monitoring, remote reboot I/O Functions: Device connection notifications (device failure notifications, emergency calls, etc.), remote operation support (opening and closing doors or gates, etc.) Status Display: LED signal strength and usage status display Volume Adjustment: Speaker volume adjustment during calls Customization: Label color and content change support *For more details, please download the PDF or feel free to contact us.
Price range
P2
Delivery Time
Applications/Examples of results
Lukater is utilized in the automation of hotel operations, enhancing unmanned reception and nighttime support. Installation is completed with just a power connection, allowing automatic calls to administrators or call centers via a handset or button operation. By utilizing a scheduling function that switches the call destination by time zone, operations can be implemented where calls are forwarded to staff during the day and to external contractors at night. Unnecessary incoming calls from outside are controlled with a call rejection setting, contributing to operational stability. Usage Scenarios: Front/Entrance: Unmanned reception support and guiding visitor calls/entrance management. Common areas/Outside guest rooms: Emergency calls in case of health issues or equipment malfunctions. Facilities within the building: Enhanced response during emergencies or busy times, with the option to call staff as needed.
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Company information
Our company, K-Max Co., Ltd., has been at the forefront of communication technology for 34 years since its founding. What we pursue is not merely information transmission. It is "heartfelt communication" that deeply connects "people" to "people," "people" to "things," and "things" to "things," creating smiles and a better society. We uphold this **"heartfelt communication"** as our philosophy, utilizing the latest communication technologies and innovative solutions to contribute to solving a wide range of societal and customer challenges. Backed by years of experience and proven results, our technological capabilities and the spirit of "heartfelt communication," which always considers others, continue to create value that connects to the future.