We will provide you with a "shield" to positively confront tough complaints!
Our company offers a "Complaint and Customer Harassment Response Training" program that helps participants develop skills in "hospitality," "evasion," and "refusal." The training covers strategies for dealing with unreasonable demands and difficult complainants, providing specific responses and dialogues based on legal knowledge regarding the increasing number of unreasonable requests in recent years. Additionally, participants will learn how to handle white-collar type complainants and individuals with mild cognitive impairment, which are rapidly increasing in our aging society. [Training Curriculum] ■ Orientation ■ Mechanisms of Complaints (Interactive Lecture) ■ Non-confrontational Approaches to Emotional Complaints (Lecture and Role-Playing) ■ Strategies for Unreasonable Demands and Difficult Complaints (Lecture and Role-Playing) ■ Case Studies (Pair Work, Explanation, Role-Playing) ■ Summary *For more details, please download the PDF or feel free to contact us.
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Our company primarily offers consultations related to various aspects of "people," including planning and conducting training sessions and seminars, dispatching lecturers, consulting services, and individual employee coaching. We provide practical, hands-on training that can be immediately useful for work starting tomorrow. We carefully listen to our clients' requests and customize our services according to their needs. Additionally, you can also entrust us with the production of manuals, credos, brochures, and more.