サミット人材開発 List of Products and Services

Our company conducts "Compliance Training" to teach methodologies for reporting, communication, and consultation in order to prevent organizational mistakes and violations, and to create a transparent organization. Using a wealth of examples based on advanced psychology and neuroscience, we explain the workings of the human brain and human psychology, incorporating humor into the discussion. Additionally, we emphasize the importance of avoiding embarrassing behaviors in public, using numerous examples to deepen understanding. 【Training Curriculum】 ■ Compliance in the 21st Century ■ Why do compliance violations and mistakes occur? - Countermeasures ■ Case studies involving the interplay of organizational and personal factors ■ Information sharing to prevent compliance violations ■ Analysis of your stress type ■ Summary *For more details, please download the PDF or feel free to contact us.

• Employee training

Our company offers a "Complaint and Customer Harassment Response Training" program that helps participants develop skills in "hospitality," "evasion," and "refusal." The training covers strategies for dealing with unreasonable demands and difficult complainants, providing specific responses and dialogues based on legal knowledge regarding the increasing number of unreasonable requests in recent years. Additionally, participants will learn how to handle white-collar type complainants and individuals with mild cognitive impairment, which are rapidly increasing in our aging society. [Training Curriculum] ■ Orientation ■ Mechanisms of Complaints (Interactive Lecture) ■ Non-confrontational Approaches to Emotional Complaints (Lecture and Role-Playing) ■ Strategies for Unreasonable Demands and Difficult Complaints (Lecture and Role-Playing) ■ Case Studies (Pair Work, Explanation, Role-Playing) ■ Summary *For more details, please download the PDF or feel free to contact us.

• Employee training

Our company offers training titled "Characteristics and Trends of Generation Z: Guidance Training That Does Not Lead to Harassment," which teaches how to demonstrate the leadership needed in modern times. Participants can learn methods of communication that do not lead to harassment and how to guide subordinates (such as praising, reprimanding, advising, acknowledging, and pointing out after praising), as well as how to conduct meetings that encourage open discussion. Additionally, they will learn how to implement the PDCA cycle for their subordinates to achieve results, thereby enhancing their motivation as managers to reach goals. **Features:** - Highly credible training backed by psychology and advanced neuroscience - Expertise in communication with Generation Z - Ability to respond flexibly - Texts created by professional designers - High-quality training offered at relatively low prices *For more details, please download the PDF or feel free to contact us.*

• Employee training