Make phone responses smoother with the power of AI and people!
By implementing "AI-BPO" provided by Masterpiece Group Co., Ltd., we will improve response quality, enhance operational efficiency, and reduce costs. Our company will listen to your business challenges based on the latest AI technology and over 20 years of experience in contact center operations. We will provide fully customized voicebot services or develop new ones. Even after implementation, our operation team, well-versed in contact center operations, will continue to support you for effective management. "AI-BPO" has three functions: Function 1: "AI-BPO Voicebot" - Automatically responds to customer interactions using AI. It achieves advanced responses through a combination of multiple agents and scenarios. Seamless interaction between operators and AI is possible through CTI integration. Function 2: "AI-BPO FAQ" - Assists operators in providing answers. It improves response quality through answer assistance to operators and a guide function for inquiries. Function 3: "AI-BPO Summary" - Automatically summarizes the content at the end of the conversation. It analyzes the dialogue content and creates summaries using appropriate templates for each inquiry category.
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basic information
**Various Challenges and Solutions in Contact Center Operations** 1. Unable to keep up during peak times leading to "missed orders" ⇒ AI-BPO Voicebot resolves "missed opportunities with AI automated responses" Eliminates lost opportunities caused by busy periods, sudden inquiries, staff shortages during peak times, and nighttime responses. 2. Poor retention rates and staff shortages due to "stress in operations and complexity of inquiries" ⇒ AI-BPO FAQ improves "retention rates by reducing operational difficulties" By supporting the knowledge of new staff and preventing response errors, we enhance operator retention rates by reducing operational difficulties. 3. Long processing times for phone responses leading to "complaints about calls not connecting" ⇒ AI-BPO Summary resolves "complaints by improving processing efficiency" By streamlining After Call Work (ACW), we enhance productivity, reduce customer wait times, and resolve issues with calls not connecting, thereby improving customer satisfaction. *For more details, please feel free to contact us through the inquiry form.*
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For more details, please feel free to contact us through the inquiry form.
Detailed information
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AI-BPO Voicebot A voicebot that automates conversations with customers and responds efficiently. It achieves seamless interaction between operators and AI through integration with CTI.
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AI-BPO FAQ When operators struggle to answer, AI provides support with a "raise hand." AI learns from veteran responses and manuals to resolve inquiries.
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AI-BPO Summary Immediately summarizes the conversation content once the dialogue with the customer has ended. Selects a summarization method based on the content to reduce ACW time.
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AI-BPO Agent By having multiple agents work in coordination, advanced responses that would be difficult for a single agent are made possible.
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Company information
Our company provides customer service, social risk management, and SNS marketing. We utilize technology as a means to solve challenges and design customized BPaaS tailored to the specific issues of each company. Furthermore, we offer multilingual support across all services, providing robust support for businesses in the global era.