[Case Study] Promoting the digital transformation of call centers in collaboration with AI telephone automated response systems.
Reduce phone response time by 60%! Automatically database hearing content and manage it on kintone!
At Japan Road Service Co., Ltd., we receive many urgent inquiries, and to continue our business even in emergencies, we are working on digital transformation (DX), including the automation of phone responses. As part of this initiative, we have introduced the AI phone auto-response system "MOBI VOICE," starting automation with less urgent inquiry calls, such as those to the main phone line. However, many staff members in the call center do not have email addresses, making call management one of the challenges. Therefore, we implemented our 'ASTERIA Warp Core.' After the implementation, we were able to manage incoming calls on kintone, making it easier to expand to the call center and analyze incoming call records. 【Implementation Effects】 ■ Reduced phone response time by 60% ■ Automatically linked incoming call information to kintone ■ Expanded the MOBI VOICE integration system in-house *For more details, please refer to the PDF document or feel free to contact us.
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【Issues】 ■ In times of emergency or when there is a sudden increase in incoming calls, we were considering automation and efficiency improvements to handle phone inquiries with limited personnel. ■ Manually registering the contents of emails sent from MOBI VOICE into kintone by item has become a significant burden for the staff. ■ Since the automation of phone responses is being considered for expansion into call center operations, a system that can be easily scaled is required. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Company information
Asteria Corporation (which changed its name from Infoteria in October 2018) develops and sells software and services that connect various computers and devices within organizations. Its flagship product, "ASTERIA Warp," is a no-code software that enables data integration between different computer systems and has been implemented in approximately 10,000 companies, primarily large and medium-sized enterprises, as of August 2023. Additionally, Handbook X is a digital content platform that supports sales activities, collaboration, and follow-up activities. By simply tapping on a device, an attractive visual "book" can be created and shared with everyone.