[Case Study of Corporate Mobile Phones and Smartphones] BPO <Telecommunications and Information Communication Business>
STJ Group (Santec Telecom Japan Co., Ltd., STJ Rentec Co., Ltd.)
Outsourced the kitting work and inquiry responses that were being handled in-house! The pressure of the workload has significantly decreased.
We would like to introduce a case study of the "Comprehensive Mobile Business Support Service (Marumo)" in the telecommunications and information communications industry. The company faced challenges such as wanting to manage mobile devices in bulk using a Mobile Device Management (MDM) system, but lacking personnel with the necessary knowledge in-house. After implementation, by using MDM to collectively handle the previously time-consuming device setup tasks, the delivery time was shortened, and smooth distribution of devices to each employee was achieved. [Case Overview] ■Challenges - Large-scale kitting is difficult - Lack of MDM knowledge is putting pressure on operations ■Effects - Significant reduction in errors - MDM professionals handled the situation, reducing the burden on the management department *For more details, please download the PDF or feel free to contact us.
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Company information
The STJ Group (Santelecom Japan Co., Ltd. and STJ Rentec Co., Ltd.) specializes in the sales, rental, and maintenance of wireless equipment and related solution products. (e.g., commercial wireless devices, IP wireless devices, license-free specific low-power transceivers, solutions such as cameras and relay devices) ~List of Locations~ ■ Hokkaido Sales Office / Experience Center Sapporo ■ Tohoku Sales Office ■ Kanto Sales Office (Head Office) / Experience Center Tokyo ■ Kansai Branch / Experience Center Osaka ■ Kyushu Sales Office Additionally, the group company Santelecom Japan Co., Ltd. also engages in mobile corporate business. With a track record of implementation in major corporate BCP, we offer BPO services where Santelecom Japan serves as the customer contact point, providing support for bulk management of devices, as well as assistance for malfunctions and losses. We can also provide comprehensive support proposals, including consulting on corporate communication environments and suggestions for office products and business improvement tools.